Kim Thurston

• Recorded incident reports with detailed accounts of occurrences.
• Oversaw other security officer.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Screened vendors and contractors before granting access to restricted areas within mall.
• Monitored surveillance cameras acted on problems
• Authorized after hours entry.
• Directed problems to be addressed to other security officer.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Resolved concerns with products or services
• Educated customers on company systems, form completion and access to services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Filled medical perscriptions by mailorder.
• Resolved customer complaints.
• assisted other CSR's in the center acted as supervisor at the time.

• Transported prisoners from one facility to another throughout United States via private bus and commercial air.
• Followed sound safety practices by conduct pre- and post-trip inspections and briefings.
• Maintained security and watched for irregular or unusual conditions to avoid security concerns or safety hazards.
• Worked in line with legal regulations to deliver prisoners safely and on time.
• Made sure prisoners were secure at all times.
• Planned and directed increased security when necessary using local Law Enforcement.
• Physically controlled prisoners who were acting up or acting out of control.
• Performed complete body search of prisoners when picking them up at the penal facility.
• Did body search when dropping prisoners at a facility for rest stops or for drop off.
• Completed preventive maintenance of equipment to maintain readiness of restraints, weapons and vehicles.
• Maintained custody and control of 12 inmates housed in bus during travel to their destination.security unit.
• Investigated attempted escapes and conducted searches for escaped inmates and prosecuted when necessary
• Escorted prisoners from one facility to another throughout United States.

• Did audits of warehouse looking for signs of theft
• Installed and monitored covert cameras to see thefts
• Analyzed delivery paperwork for anomalies indicating theft.
• Performed surveillance of suspected thieves in warehouse.
• Did spot inspections of bags and purses as employees exited building.
• Checked exterior property for any property staged for pickup.
• Performed mobile surveillance of delivery trucks suspected of theft.

Crime Scene Technician-Criminal Investigator (Detective)

• Patrolled assigned areas to prevent and detect roadway crimes.
• Apprehended suspects, read Miranda Rights and transported offenders to jail.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.
• Secured crime scenes, gathered evidence and questioned witnesses.
• Investigated and reported crimes, accidents, offenses and damage to property.
• Conducted thorough investigations of serious injury and fatality traffic accidents.
• Checked accuracy and integrity of collected information to identify optimal course of investigation.
• Apprehended offenders and conducted interviews and interrogations.
• Processed, verified and utilized tips to initiate speedy resolutions for investigations.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Answered emergency calls for help from citizens and business owners.
• Gathered necessary information for court appearances and testified as witness under oath in court.
• Issued traffic citations and electronic tickets for violations of traffic laws.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Validated evidence for admissibility and preserved evidence to be utilized court hearings.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Engaged with local individuals and community leaders to discuss crime reduction strategies.
• Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
• Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
• Debriefed arrested individuals to collect important information for ongoing investigations.
• Supervised crowds at busy events to prevent injuries and property destruction.
• Coordinated swift and tactical responses to wide range of criminal issues.
• Conducted preliminary investigations at scenes of major crimes.
• Notified emergency personnel of incidents requiring medical assistance and aid.