Kim Tompkins
Junior Gupta Program Coach
Green Valley,AZ
Summary
Accomplished Junior Gupta Program Coach and former Roy H. Johnson D.D.S. office manager, adept in motivational techniques and critical thinking. Enhanced program efficacy and dental practice revenue through innovative strategies and exceptional interpersonal relationships. Proven track record in boosting client satisfaction and operational efficiency, demonstrating adaptability and a results-driven approach.
Overview
40
40
years of professional experience
Work History
Orientation and Education Volunteer
Green Valley Gardeners
Green Valley, AZ
05.2018 - Current
- Contributed feedback on event schedules and program materials, helping to refine orientation processes for future volunteers.
- Promoted welcoming atmosphere for incoming garden plot holders during orientation events and fostering community and belonging.
- Served as approachable point of contact for Green Valley Garden members and answering questions regarding their Community garden plot experience.
- Mentored incoming new community garden plot holders, offering continued support and guidance as they navigated their newfound independence.
- Produced and distributed community garden guideline and growing recommendations.
Gupta Program Coach Training
The Gupta Program
Green Valley, AZ
09.2021 - Current
- Aligned coaching methodologies with current best practices to enhance overall program efficacy consistently.
- Collaborated closely with internal departments to address individual client needs holistically.
- Boosted client satisfaction by providing ongoing support, guidance, and resources throughout their program journey.
- Facilitated group sessions focused on skill-building exercises, promoting collaboration among participants.
- Developed customized action plans for clients, addressing specific challenges and facilitating goal achievement.
Dental Office Manager
Roy H Johnson D.D.S.
Marietta, GA
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by 30% optimizing billing procedures and diligently following up on outstanding payments.
- Increased office efficiency by implementing new electronic records management system for seamless data access.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Assisted in recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Dental Assistant
Roy H Johnson D.D.S.
Marietta, GA
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Collaborated with dental team to develop customized treatment plans for individual patients.
Education
Some College (No Degree) - Accounting And Business Management
Kennesaw State University
Kennesaw, GAAssociate of Arts - Liberal Arts And Sciences
Reinhardt University
Waleska, GACertified Dental Assistant - Dental Assisting
Florida Institute of Dental Assisting
Jacksonville, FLJunior Gupta Program Coach Gupta - Gupta Program Coach
Gupta Program Coach Training
England11.2024
Skills
Motivational Techniques
Timeline
Gupta Program Coach Training
The Gupta Program
09.2021 - Current
Orientation and Education Volunteer
Green Valley Gardeners
05.2018 - Current
Dental Office Manager
Roy H Johnson D.D.S.
Dental Assistant
Roy H Johnson D.D.S.
Some College (No Degree) - Accounting And Business Management
Kennesaw State University
Associate of Arts - Liberal Arts And Sciences
Reinhardt University
Certified Dental Assistant - Dental Assisting
Florida Institute of Dental Assisting
Junior Gupta Program Coach Gupta - Gupta Program Coach
Gupta Program Coach Training
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