Kim Tran
Fairfax,VA
Summary
Dynamic and empathetic professional with a proven track record at Target, where I enhanced guest satisfaction through exceptional communication and personalized service. As a Certified Trainer at Zaxby’s, I mentored new hires, fostering productivity and operational excellence. Skilled in guest relations and cash handling, I excel in fast-paced environments while maintaining strong team collaboration.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Fairfax, VA
09.2024 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Crew Team Member
Popeyes® Louisana Kitchen
Clifton, VA
08.2023 - 10.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Cert Trainer
Zaxby’s
Tuscaloosa, AL
02.2023 - 07.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Associate of Arts - Business Administration And Management
Northern Virginia Community College
Annandale, VASkills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
Languages
Vietnamese
Native or Bilingual
Timeline
Guest Advocate
Target
09.2024 - Current
Crew Team Member
Popeyes® Louisana Kitchen
08.2023 - 10.2023
Cert Trainer
Zaxby’s
02.2023 - 07.2023
Associate of Arts - Business Administration And Management
Northern Virginia Community College