Kimberly Wenner
COLUMBUS,NJ
Summary
Accomplished Conductor at NJ Transit, adept in train operation knowledge and passenger assistance, demonstrated leadership by enhancing safety measures and improving passenger satisfaction. Excelled in teamwork and problem-solving, significantly contributing to on-time performance and operational efficiency. Skilled in conflict resolution, ensuring a smooth and secure journey for all passengers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Conductor
Nj Transit
08.1999 - Current
- Prepared forms, required reports, and train orders daily.
- Communicated through various methods to conduct train movement.
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Contributed to on-time performance by swiftly addressing any operational issues or delays.
- Upheld a professional demeanor while interacting with passengers from diverse backgrounds, fostering a welcoming atmosphere on board trains.
- Signaled crew members, utilizing hand or flag signals, radio communications.
- Performed air brake connection coupling.
- Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
- Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
- Enhanced safety measures by adhering to railroad regulations and conducting thorough pre-departure inspections.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated with train dispatchers to obtain and adjust directions.
- Maintained strict schedules for passengers.
- Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.
- Provided prompt assistance during emergencies, coordinating evacuation efforts when necessary for passenger safety.
- Coordinated with dispatchers to provide accurate updates on train status, aiding in efficient scheduling.
- Streamlined communication with fellow crew members, ensuring efficient coordination of train operations.
- Collaborated with train engineers to maintain a smooth ride experience for passengers at all times.
- Ensured proper documentation was completed for each trip, including incident reports when applicable, maintaining effective record-keeping systems within the organization.
- Handled conflict resolution among passengers effectively through diplomacy and sound judgment in tense situations.
- Improved passenger satisfaction by consistently providing clear and timely announcements during train rides.
- Monitored boarding and disembarking processes, ensuring the safe movement of passengers on platforms and within train cars.
- Assisted passengers with special needs, prioritizing their comfort and accessibility throughout the journey.
- Reduced instances of fare evasion by diligently checking tickets and enforcing payment policies.
- Made public announcements on routes and delays.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
Education
High School Diploma -
Washington Township High School
Sewell, NJ06.1983
Skills
- Leadership Qualities
- Timetable Adherence
- Safety regulations compliance
- Conflict resolution techniques
- Team coordination capabilities
- Train Operation Knowledge
- Passenger Assistance Proficiency
- Teamwork and Collaboration
- Problem-Solving
Certification
Certified Passenger Conductor, Nj Transit 2019 to 2025
Timeline
Conductor
Nj Transit
08.1999 - Current
High School Diploma -
Washington Township High School
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