Kim Wenstrom
Conroe,TX
Summary
Dependable server with fifteen years of experience providing high-quality customer service to guests in restaurant settings.
Overview
15
15
years of professional experience
Work History
Bar Louie
Server
01.2020 - Current
- Trained incoming staff on restaurant’s practices, culture, and procedures to maximize job satisfaction and productivity.
- Maintained guest’s satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Hooters
Server
03.2016 - 01.2019
- Applied excellent organization and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Oversaw daily operations including, delegating staff and training new staff.
Red Lobster
Server
09.2011 - 12.2015
- Guided guests through menus while demonstrating thorough knowledge of ingredients and known allergies.
- Assertively upsold alcoholic beverages, appetizers, and desserts.
Chipotle Mexican Grill
Customer Service
09.2010 - 09.2011
- Provided friendly and attentive service.
- Cashiered, verified cash drawer against day's receipts.
Golden Corral
Server
09.2009 - 09.2010
- Maintained customer satisfaction with timely table check-ins to assess drinks or other needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate In Arts -
Hillsborough Community College
Tampa, FL2020
Certifications
Bar Louie - Certified Trainer
Hooters - Certified Trainer
Red Lobster - Certified Trainer
Timeline
Bar Louie
Server
01.2020 - Current
Hooters
Server
03.2016 - 01.2019
Red Lobster
Server
09.2011 - 12.2015
Chipotle Mexican Grill
Customer Service
09.2010 - 09.2011
Golden Corral
Server
09.2009 - 09.2010
Associate In Arts -
Hillsborough Community College