Patrick Campos
Allen,TX
Summary
Dedicated professional with a strong work ethic, that has a reputation for fostering highly effective working relationships that allow for identifying and analyzing challenges, finding collaborative solutions, and implementing strategic initiatives. A passionate leader with experience across multiple industries; Retail, Financial Institutions, Insurance, Information Technology, and Hospitality. Effective Project Manager who quickly adapts to shifting priorities and ensures company initiatives work in tandem with business strategies and goals to deliver on team and stakeholder expectations. Results driven partner who demonstrates a high degree of customer service, professionalism, integrity, confidentiality, urgency, and attention to detail.
Overview
20
20
years of professional experience
Work History
Bar Louie
Digital Marketing & Loyalty Manager
Addison, TX
08.2021 - Current
- Manage marketing campaigns to cultivate brand awareness and drive digital traffic and loyalty growth and engagement.
- Collaborate with team, internal departments and external business partners to build digital and loyalty experiences and achieve marketing goals.
- Measure and report performance of all marketing campaigns, and assess against ROI and KPIs.
- Develop and execute loyalty strategy and roadmap, influenced by customer insights, and analyze program performance.
- Outlines omnichannel goals across brands and digital platforms, loyalty, web, mobile, social, and other marketing sources.
- Oversee preparation of marketing assets and collateral for approval.
- Manage marketing systems and platforms, digital, loyalty, web, app, and guest facing service and support.
- Monitor Loyalty program for potential fraud by analyzing accounts, data, and trends to identify misuse and fraud. Implement processes to mitigate fraud opportunities, externally and internally.
- Brand wide training sessions on best practices for social, loyalty program, and other marketing tools and initiatives.
- Process improvement and automation.
Bar Louie
Senior Systems Engineer
Addison, TX
07.2020 - 10.2021
- Worked closely with internal team, vendors, outside business partners, and their stakeholders to determine planning, implementation and integration of system-oriented projects.
- Diagnosed and executed resolution for network, server, and voice issues.
- Reviewed and analyzed security logs to determine and alleviate network threats.
- Implemented and maintained firewalls, configurations, two-factor authentication and antivirus software for systems and networks supporting over 70 stores.
- Systems security administration, software management, end-user profile management, permissions and configurations.
- Built and maintained company wide used Ticketing System and created and maintained online knowledge base.
- Created process guidelines, and held training sessions to educate internal team, support center, and field on new system and protocols.
- Planned and implemented several upgrades to systems, hardware, network, security, and software, resulting in more efficient, secure, and reliable systems and operations.
- Effectively communicate departmental processes and initiatives to end-users, partners, third-party vendors, internal team, cross-team members, and other stakeholders.
- Analyzed Gift Card Data to identify fraud and created company processes and guidelines to mitigate gift card fraud.
- Collected and analyzed data inclusive of credit cards and POS transactions to review for trends, patterns, and detect potential fraud.
Bar Louie
IT Support Specialist
Addison, TX
09.2019 - 07.2020
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for end-users across various time zones for over 130 stores nationwide.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Established brand wide guidelines, processes and procedures, to improve department efficiency, response, issue resolution, and SLA.
Self Employed
IT Technician
Houston, TX
02.2017 - 07.2017
- Performed hardware/systems maintenance, troubleshooting, and repairs on PCs, networks and other related hardware.
- Established, repaired and optimized networks by installing wiring, cabling, ports and devices.
- Installed security applications and devices and suggested additional security measures.
GEICO
Multiple Positions Held
Multiple Locations, CA/TX
03.2003 - 02.2017
- Investigated claims, determined liability, coverage, and damages.
- Conducted investigation of all claims, by verifying all facts, interviewing relevant parties, reviewing all evidence, securing and analyzing all supporting documentation, physical evidence, and damages, and documenting meticulously in case files.
- Evaluated damages: Physical and Bodily.
- Partnered with legal counsel on litigation cases.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Collaborated with other departments and industry anti-fraud organizations to investigate and resolve claims.
- Directed and coordinated various investigations conducted by field investigation team.
- Reviewed claims history and suspicious claims databases and used data to analyze information relevant to investigations.
- Inspected vehicles to evaluate and assess damages.
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
- Managed and supervised high performing teams.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Interviewed, hired and trained associates.
- Associate coaching, mentoring, and development.
- Created departmental roadmaps, processes and guidelines.
Education
Computer Science And Business Information Systems
University of Texas El Paso
El Paso, TXInformation Systems & Business Management
Community College
TexasSkills
- Technical Expertise
- Project Management
- Data Analytics
- Risk and Loss Management
- Business Partner Relations
- Team Leadership
- Communication
- Problem Solving
- Proficient in English & Spanish
Timeline
Bar Louie
Digital Marketing & Loyalty Manager
08.2021 - Current
Bar Louie
Senior Systems Engineer
07.2020 - 10.2021
Bar Louie
IT Support Specialist
09.2019 - 07.2020
Self Employed
IT Technician
02.2017 - 07.2017
GEICO
Multiple Positions Held
03.2003 - 02.2017
Computer Science And Business Information Systems
University of Texas El Paso
Information Systems & Business Management
Community College
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