Kim West
Missoula,MT
Summary
Dynamic professional known for strong problem-solving abilities and time management skills in a fast-paced medical environment. Experienced in patient education and staff training, ready to leverage expertise to enhance operational efficiency and service quality.
Overview
30
30
years of professional experience
Work History
Registered Medical Assistant
Northern Rockies Othopaedics
Missoula, MT
07.2002 - Current
- Assisted physicians with patient examinations and procedures to ensure optimal care delivery.
- Managed patient scheduling and electronic health records for efficient office operations.
- Educated patients on treatment plans, medications, and post-operative care instructions.
- Casting and Splinting. Taught third year residents casting/splinting procedures.
- Triage phone calls.
- Oversaw inventory management of medical supplies to ensure availability for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained new medical assistants on office procedures, policies, and best practices for patient care.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
Manager
Lucky Strike Casino
Missoula, MT
07.1996 - 2004
- Oversaw daily operations to ensure compliance with gaming regulations and company policies.
- Managed team performance, fostering a collaborative environment to enhance employee engagement.
- Developed and implemented training programs to improve staff skills and service quality.
- Analyzed operational data to identify trends and recommend process improvements for efficiency.
- Coordinated special events, enhancing customer experience and driving increased foot traffic.
- Monitored budgetary expenditures, ensuring alignment with strategic financial objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Science - Medical Assisting
University of Montana
Missoula, MT05-2002
Skills
- Teamwork and collaboration
- Exceptional customer service
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Organizational skills
- Self starter
Timeline
Registered Medical Assistant
Northern Rockies Othopaedics
07.2002 - Current
Manager
Lucky Strike Casino
07.1996 - 2004
Associate of Science - Medical Assisting
University of Montana