Reinaldo Santana
Magnolia,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Registered Medical Assistant
NLUC
01.2022 - Current
- Perform general patient care by following established standards and procedures
- Communicates with patients, obtains, and documents vital signs, chief complaint, performs medication review, discusses/reviews medical and social history
- Documents, in patients electronic medical record (EMR), care administered, all diagnostic measurements, treatments and procedures
- Follow-up with patients as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, etc
- Ensures patient utilization and activation of patient portals
- Reports observations, conditions, and problems of patients to the physician
- Prepares rooms for examination of patients
- Assists with maintaining equipment and supplies
- Provide for patient safety and protection of patient privacy rights
- Ensure safety checklists/quality controls are completed as required
- Sterilizes instruments and equipment
- Responsible for stocking exam rooms and taking inventory
- Uses resources efficiently and utilizes time between heavy workloads efficiently and helps other team members
- Participation in performance improvement projects and professional development activities
- Contributes towards improving department scores for patient satisfaction
- Perform other duties as assigned by the practice manager, MA Lead or as requested by the healthcare provider.
Receptionist
Genesis Medical Group
01.2019 - 01.2021
- Perform general patient care by following established standards and procedures
- Communicates with patients, obtains, and documents vital signs, chief complaint, performs medication review, discusses/reviews medical and social history
- Documents, in patients electronic medical record (EMR), care administered, all diagnostic measurements, treatments and procedures
- Follow-up with patients as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, etc
- Ensures patient utilization and activation of patient portals
- Reports observations, conditions, and problems of patients to the physician
- Prepares rooms for examination of patients
- Assists with maintaining equipment and supplies
- Provide for patient safety and protection of patient privacy rights
- Ensure safety checklists/quality controls are completed as required
- Sterilizes instruments and equipment
- Responsible for stocking exam rooms and taking inventory
- Uses resources efficiently and utilizes time between heavy workloads efficiently and helps other team members
- Participation in performance improvement projects and professional development activities
- Contributes towards improving department scores for patient satisfaction
- Perform other duties as assigned by the practice manager, MA Lead or as requested by the healthcare provider.
Medical Receptionist
TWC&RA
01.2019 - 01.2020
- Scheduled patients
- Checked in and out patients
- Schedules procedures and surgeries
- Collected payments cash or credit card on via payment bridge
- Manage different types of EMRS
- Verified insurances through phone and availity
- Answered phone calls
- Assisted with back-office needs
- Roomed patients
- Scanned patient demographics, orders, etc
- Into their EMR
- OfficeAlly,Eclinicals,Epic trained.
Medical Receptionist
TXD Nutrition
01.2019 - 01.2020
- Scheduled patients
- Checked in and out patients
- Schedules procedures and surgeries
- Collected payments cash or credit card on via payment bridge
- Manage different types of EMRS
- Verified insurances through phone and availity
- Answered phone calls
- Assisted with back-office needs
- Roomed patients
- Scanned patient demographics, orders, etc
- Into their EMR
- OfficeAlly,Eclinicals,Epic trained.
Cashier
Conroe
01.2018 - 01.2019
- Provided prompt and courteous customer service in a high-volume
- Scanned customers items, operated cash register, processed cash/credit sales transactions, and check and WIC transactions
- Worked back of the store doing returns
- Handle customer care and build relations with workers.
Cashier
Walmart
01.2018 - 01.2018
- Provided prompt and courteous customer service in a high-volume
- Scanned customers items, operated cash register, processed cash/credit sales transactions, and check and WIC transactions
- Worked back of the store doing returns
- Handle customer care and build relations with workers.
Take-Out Specialist
Chipotle Mexican Grill
01.2017 - 01.2018
- Provided prompt and courteous customer service in a high-volume fast food restaurant
- Took customer orders, operated cash register, processed cash/credit sales transactions, and assembled food orders at the front counter
- Worked in the kitchen preparing food and prepared heated food items
- Assisted with cleaning the restaurant and completing any other assigned tasks
- Handle customer care and build catering order
- Promoted to Specialist-Take-Out
- Assist the manager in work problems
- Build a work log
- Train new crew and provided adequate training and validate knowledge acquired from training.
Cashier
Jamba Juice
01.2017 - 01.2017
- Provided prompt and courteous customer service in a high-volume fast food restaurant
- Took customer orders, operated cash register, processed cash/credit sales transactions, and assembled food orders at the front counter
- Worked in the kitchen preparing Smoothies and prepared heated food items
- Assisted with cleaning the restaurant and completing any other assigned tasks.
Education
Associate of Science - Medical Assisting
Herzing University
Milwaukee, WI12.2021
High School Diploma -
Park Hill High-School
Kansas City, MO12.2018
Skills
- OSHA/HIV/AIDS and HIPAA healthcare training certifications
- BLS (CPR and AED) Certification American Heart Association
- Computer literate: proficient in MS Word, Excel and PowerPoint, e-mail/internet
- Strong data entry skills; 80 wpm keyboarding speed
- Bi-lingual: English and Spanish
- Customer service
- Leadership skills
- Strong worth ethic
- Adaptability
- Medical Records Management
- Privacy and Confidentiality
- Inventory Management
- Regulatory Compliance
- Needs Assessments
- Medical Terminology
- Medication Administration
- Vital Sign Monitoring
- Medical Billing
- Patient Assessments
- Problem Solving
- Clinical Documentation
- Phlebotomy Techniques
- Wound Care Assistance
- Laboratory Specimen Collection
- Patient Scheduling
- Time Management
- Immunization Administration
- Preventive Healthcare Measures
- Diagnostic Testing Assistance
- First Aid and CPR
- Teamwork and Collaboration
- Medical Equipment Operation
- Insurance Verification
- Patient Education
- Infection Control Procedures
- Adaptability and Flexibility
- Minor Surgical Assistance
- Telephone Triage
- Medical Equipment Maintenance
- EMR / EHR
Field Experience
- 2015-2016, Kendall Regional Hospital, Medical Job Shadowing: 320 hours, Scheduled patients, Check patients EMR, Checked patient insurance, Collected payment
- 2018-2019, Park hill Professional Studies- Aspiring Medical Professionals, Medical Job Shadowing: 80 hours, Worked on Professional Skills
Timeline
Registered Medical Assistant
NLUC
01.2022 - Current
Receptionist
Genesis Medical Group
01.2019 - 01.2021
Medical Receptionist
TWC&RA
01.2019 - 01.2020
Medical Receptionist
TXD Nutrition
01.2019 - 01.2020
Cashier
Conroe
01.2018 - 01.2019
Cashier
Walmart
01.2018 - 01.2018
Take-Out Specialist
Chipotle Mexican Grill
01.2017 - 01.2018
Cashier
Jamba Juice
01.2017 - 01.2017
Associate of Science - Medical Assisting
Herzing University
High School Diploma -
Park Hill High-School
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