Kim Young
Glen Allen,VA
Summary
Proven track record in enhancing customer experiences and team performance. Excelled in managing operations and staff, achieving significant improvements in efficiency and guest satisfaction. Skilled in meaningful communication and dynamic customer service, adept at driving positive outcomes and fostering a collaborative environment. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Direct Care Aide
One Source
Richmond, VA
08.2022 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Youth Counselor
Hallmark Youthcare
Richmond, VA
07.2017 - 07.2022
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Assistant Store Manager
True Religion
Short Pump, VA
05.2014 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Front Desk/Housekeeping Manager
Aloft Hotel
Short Pump, VA
12.2011 - 05.2014
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Education
Social Work
Virginia Union University
Richmond, VAHigh School Diploma -
St. Peters' Boys High School
Staten Island, NY06.1995
Skills
- Excellent listening skills
- Meaningful communication skills
- Dynamic customer service skills
- Open-minded team member
Timeline
Direct Care Aide
One Source
08.2022 - Current
Youth Counselor
Hallmark Youthcare
07.2017 - 07.2022
Assistant Store Manager
True Religion
05.2014 - 05.2017
Front Desk/Housekeeping Manager
Aloft Hotel
12.2011 - 05.2014
Social Work
Virginia Union University
High School Diploma -
St. Peters' Boys High School