Kim Zabala
Customer Service/ Sales
Virginia Beach,VA
Summary
Dedicated professional with experience at Macy's, excelling in customer service and sales. Proven ability to enhance customer satisfaction through effective complaint resolution and efficient transaction processing. Skilled in office cleaning and hygiene maintenance, ensuring a safe and welcoming environment. Strong communicator with a commitment to teamwork and operational excellence.
Overview
14
14
years of professional experience
Work History
Office Cleaner
On Point Building Services
Virginia Beach, VA
04.2025 - Current
- Maintained cleanliness in assigned areas by performing thorough cleaning tasks, ensuring a hygienic environment for employees.
- Restocked cleaning supplies regularly to ensure availability, contributing to uninterrupted maintenance operations and efficient workflow.
- Followed established safety protocols during cleaning tasks to promote a safe working environment and reduce potential hazards.
- Reported maintenance issues to management promptly, facilitating timely repairs and enhancing overall workplace functionality.
Macys
Customer Service/Sales
Brooklyn, NY
10.2011 - 08.2019
- Assisted customers with inquiries and purchases, ensuring a seamless shopping experience and fostering brand loyalty.
- Resolved customer complaints efficiently, enhancing satisfaction and contributing to a positive store environment.
- Collaborated with team members to maintain store organization and visual merchandising, driving increased foot traffic.
- Processed transactions accurately and swiftly, minimizing wait times and improving overall service efficiency.
Education
Sociology
Skills
Office cleaning
Hygiene maintenance
Safety protocol adherence
Supply restocking
Maintenance reporting
Vacuuming and dusting
Mopping floors
Proper sanitation
Trash removal
Thorough cleaning
Timeline
Office Cleaner - On Point Building Services
04.2025 - Current
Macys - Customer Service/Sales
10.2011 - 08.2019
NYC Community - , Sociology