Johanna Pazmino
Queens
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
8
8
years of professional experience
Work History
Office Cleaner
Deltas maintenance
Newark
02.2026 - Current
- Maintained cleanliness of offices, break rooms, and restrooms daily.
- Operated cleaning equipment, including vacuums and floor scrubbers efficiently.
- Replenished supplies such as paper towels and soap in shared facilities.
Waitress - cashier
Restaurante Don Alex
Queens
09.2017 - 12.2025
- Provided attentive service to customers in a fast-paced dining environment.
- Took orders accurately while ensuring customer preferences were met.
- Managed cash register operations and processed payments efficiently.
- Maintained cleanliness of dining areas and reset tables for new guests.
- Assisted in training new waitstaff on restaurant protocols and service standards.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Skills
- Customer service
- Order management
- Cash register operation
- Food safety compliance
- Office cleaning
- Furniture dusting
- Commercial and residential cleaning
Languages
Spanish
Native/ Bilingual
Timeline
Office Cleaner
Deltas maintenance
02.2026 - Current
Waitress - cashier
Restaurante Don Alex
09.2017 - 12.2025