Kimaada Greene

Collaborate with SMEs for Content Development: Partner with subject matter experts (SMEs) to upload interactive learning content, including SCORM-compliant packages, videos, and assessments, tailored to meet organizational learning objectives and enhance learner engagement.

Manage User Accounts & Access Control: Administer and configure user accounts and permissions within the Schoox platform, ensuring secure access control, accurate role assignments, and compliance for both learners and administrators.

Oversee Course Creation & Curriculum Development: Manage the LMS features, including course creation, curriculum design, and learning path development.

Managed and Optimized Benefit Plan Data: Directed the administration of comprehensive benefit plans (medical, dental, vision, FSA, HSA, life, disability, etc.), ensuring adherence to regulatory compliance, and the prevention of discrepancies in plan setup, with a strong focus on risk management and operational efficiency.

Streamlined Data Integration & EDI Transfers: Led the oversight of system data imports, outgoing interfaces, and the configuration of EDI (Electronic Data Interchange) file transfers, facilitating seamless, accurate, and timely exchanges of benefit-related data across multiple platforms and stakeholders.

Resolved Complex Benefit Inquiries & Eligibility Issues: Proactively investigated and resolved escalated benefit inquiries, eligibility discrepancies, API issues, and carrier error reports.

Resolved Escalated Benefit Inquiries & Eligibility Issues: Investigated and addressed escalated benefit inquiries and eligibility discrepancies. Reviewed carrier error reports for accuracy.

Conducted Quality Audits During Open Enrollment/Renewal: Oversaw the configuration of system updates for Open Enrollment,while conducting weekly audits to ensure the precision of benefit payroll deductions.

Managed Benefit Administration for Large Client Base: Managed benefit updates related to employee terminations, new hires, and life event changes, ensuring seamless transitions and compliance.

Managed Premium Reconciliations: Efficiently tracked and performed premium reconciliations, maintained accurate financial records, and identifying discrepancies for resolution.

Reviewed and Processed Retroactive Enrollment Data: Conducted thorough reviews and research to process and update data requests for retroactive enrollments, ensuring compliance with policies and preventing errors in member records.

Reconciled Enrollment Activity and Processed Payments: Collected, analyzed, and reconciled monthly enrollment activity data, processed prepayment checks, and managed credit card charges, ensuring smooth financial operations and accurate record-keeping.

Oversaw Annuitant Benefits Claims: Managed annuitant benefit claims, including pension, Life/Accidental Death, Workers' Compensation, and Structured Settlements, ensuring accuracy in benefit calculations and adherence to company policies and regulatory requirements.

Collaborated with Legal Teams on Factoring Processes: Partnered with factoring company attorneys to validate, process, and ensure compliance with affidavits, petitions, and court orders, contributing to efficient legal and financial operations.

Processed Appeals in Compliance with Regulations: Handled appeals in strict accordance with state and federal guidelines, ensuring timely resolution and compliance with all relevant legal standards.