Tiffany Moreno

● Manage high-volume inbound and outbound collection calls to resolve delinquent customer accounts.

● Negotiated payment arrangements to balance customer needs with company collection goals.

● Review account history and financial information to determine appropriate repayment solutions.

● Process payments and accurately update customer account records.

● Maintained detailed documentation of customer interactions, ensuring compliance with company policies and industry regulations.

● Consistently meet or exceed daily and monthly performance metrics.

● Resolved customer concerns professionally, fostering positive customer relationships.

• ● Assisted customers throughout the personal loan application and approval process.● Evaluated customer needs and recommended appropriate lending solutions.● Processed loans, bill payments, money orders, and Western Union transactions with accuracy.● Managed daily cash drawer operations and balanced transactions.● Maintained confidential loan files and financial documentation.● Opened and closed branch operations while ensuring compliance with company policies.● Conducted outbound calls regarding loan accounts, payment reminders, and customer follow-up.● Delivered exceptional customer service while consistently meeting sales and service expectations.
• Supported clients in determining financial needs and appropriate solutions.
• Educated customers about financial products and services offered.
• Collaborated with team members to improve sales strategies and approaches.