Mariana Cano
Buffalo,USA
Summary
Bilingual Realtor
Collection Specialist
Manager
Auditor
Affiliations Coordinator
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bilingual Collections Specialist
GoodLeap
Remote
11.2025 - Current
- Provided exceptional customer service while negotiating payment plans with clients facing financial difficulties.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Bilingual Collections Specialist
Firstsource Advantage LLC
Amherst, NY
02.2023 - 11.2025
- Collection software
- Customer service
- Phone Etiquette
- Possessing Payments
- Meeting Goal Requires
Bilingual Realtor
Coldwell Banker
Naples, FL
04.2022 - 12.2024
- As a Realtor, I am responsible for guiding buyers and sellers through every stage of the real estate process, providing exceptional customer service and tailored solutions.
Bilingual Medicaid and Medicare Customer Service Representative Call Center
Teleperformance USA, Florida FL
Fort Lauderdale, FL
11.2019 - 01.2023
- Costumer service
- Personal managment
- Information general
- Sells
- Medicaid
- Medicare
Supervisor
TRIAD SERVICE
Littleton, CO
01.2019 - 11.2019
- Manager
- Led team in executing operational strategies to enhance efficiency and productivity.
- Conducted regular performance reviews, providing constructive feedback to enhance team performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
EPS Health Auditor
TELEPERFORMANCE- EPS SURA
Medellin, CO
03.2016 - 02.2018
- Affiliation coordinator
Administrative Assistant
E.S.E. Metrosalud
Medellin, CO
- IMMEDIATE BOSS: Juan Felipe Herón Palacio
- PHONE: 4271313 EXT 102
- MOBILE: +57 3012539965
Social Protection and Quality of Life Survey
DANE
Medellin, CO
09.2012 - 12.2012
- Field coordinator
- IMMEDIATE BOSS: Leandro Zapata
- MOBILE: +57 3113070462
CSR - Customer Service Representative/Call Center
Teleperformance Call Center
06.2013 - 02.2015
- Coordinator
- IMMEDIATE BOSS: Beatriz Isaza Hernández
- MOBILE: +57 3122141234
Bilingüe Agent Sales
TELEPERFORMANCE- EPS SURA
11.2019 - Current
- Supervisor
- IMMEDIATE BOSS: Ursula Rendon
- MOBILE: +57 3122141234
Education
Bachelor's degree - Accounting
Fundación Universitaria CEIPA
Medellin, Colombia06-2017
Associate's degree - Management of Health Companies
SENA
Medellin, Colombia01-2011
Técnica - Bachiller
Centro Formativo De Antioquia
Medellin, Colombia01-2009
Skills
- Leadership
- Account reconciliation mastery
- Professionalism and ethics
- Credit analysis proficiency
- Debt recovery expertise
- Time management aptitude
- Financial reporting
- Portfolio management
- Conflict resolution strategies
- Legal compliance
- Goal oriented approach
- Payment plan development
- Credit reporting
- Active listening
- Decision-making
- Call center experience
- Sales experience
- Collections
- New hire training
- Records maintenance
- Financial management
- Persuasion techniques
- Time management
- Database administration
- Management
- Salesforce
- Scheduling and calendar management
Certification
- Financial Excel Curse
- September 2016 to Present
- Building Complex Financial Excel Sheet
- Real Estate License
- September 2024 to September 2026
- Real State License Florida
Languages
English - Fluent
Spanish - Fluent
Timeline
Bilingual Collections Specialist
GoodLeap
11.2025 - Current
Bilingual Collections Specialist
Firstsource Advantage LLC
02.2023 - 11.2025
Bilingual Realtor
Coldwell Banker
04.2022 - 12.2024
Bilingüe Agent Sales
TELEPERFORMANCE- EPS SURA
11.2019 - Current
Bilingual Medicaid and Medicare Customer Service Representative Call Center
Teleperformance USA, Florida FL
11.2019 - 01.2023
Supervisor
TRIAD SERVICE
01.2019 - 11.2019
EPS Health Auditor
TELEPERFORMANCE- EPS SURA
03.2016 - 02.2018
CSR - Customer Service Representative/Call Center
Teleperformance Call Center
06.2013 - 02.2015
Social Protection and Quality of Life Survey
DANE
09.2012 - 12.2012
Administrative Assistant
E.S.E. Metrosalud
Bachelor's degree - Accounting
Fundación Universitaria CEIPA
Associate's degree - Management of Health Companies
SENA
Técnica - Bachiller
Centro Formativo De Antioquia