Paul R. Rodriguez
Sun Valley,CA
Summary
Collections and accounts receivable expert with over 15 years of experience in driving collection initiatives, minimizing delinquency rates, and enhancing cash flow in SaaS/OTT, transportation, legal, and commercial service sectors. Proven ability to recover aged balances while maintaining strong client relationships and resolving complex disputes. Skilled in enforcing credit and collections policies effectively and efficiently.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist (Acting Collections Lead)
Ottera.tv
Los Angeles, CA
01.2025 - Current
- Lead day-to-day collections activities for a high-volume OTT/SaaS portfolio, managing outreach, follow-up cadence, and escalation on aged receivables.
- Design and execute structured collection campaigns that reduce past-due balances and improve monthly cash flow.
- Partner with Sales, Legal, and Finance to resolve complex billing disputes and enforce payment terms under partner contracts.
- Prepare aging and risk reports for leadership, highlighting trends and recommending actions such as credit holds and payment plans.
- Maintain audit-ready documentation of all collection interactions to support internal controls and compliance.
Credit & Collections Officer III
Intuit Inc.
Woodland Hills, CA
01.2024 - 01.2025
- Managed a large portfolio of delinquent accounts and consistently met or exceeded recovery and DSO targets.
- Performed detailed account reviews, validated balances, and negotiated structured repayment plans in line with company policy.
- Resolved high-impact billing and service disputes while ensuring complete, compliant documentation.
- Served as a subject-matter resource for new team members on call strategy, negotiation techniques, and documentation standards.
Collections Representative
Creditors Adjustment Bureau
Sherman Oaks, CA
01.2023 - 01.2024
- Collected past-due commercial accounts using outbound calls, email, and skip tracing to maximize recoveries.
- Verified debtor information, negotiated revised payment terms, and documented all commitments and follow-up actions.
- Recommended legal escalation or write-off when appropriate, supported by accurate notes and financial analysis.
Accounts Receivable & Collections Specialist
Town & County Event Rentals
Van Nuys, CA
01.2023 - 12.2023
- Managed full accounts receivable and collections life cycle for nationwide B2B accounts, including invoicing, cash application, and dispute resolution.
- Implemented proactive follow-up practices that helped reduce delinquency by 20%.
- Coordinated with third-party collection agencies and internal teams to resolve complex contract and damage claims.
Accounts Receivable Specialist
Electrical Source Holding
Burbank, CA
01.2022 - 01.2023
- Owned a portfolio of customer accounts and achieved a recovery rate above 95% through consistent outreach and payment plan negotiation.
- Posted payments accurately, reconciled accounts, and prepared AR and aging reports for management.
Accounts Receivable Collections Specialist
KROST CPAs
Pasadena, CA
01.2022 - 12.2022
- Managed aging schedules and collection efforts for multiple client portfolios, prioritizing high-risk and high-balance accounts.
- Applied payments and supported month-end close with accurate AR updates.
Accounts Receivable Supervisor
Sterling Transportation
Los Angeles, CA
01.2020 - 01.2021
- Supervised AR and collections operations, assigning workloads and monitoring team performance against KPIs.
- Trained and coached staff on collection procedures, documentation, and dispute resolution, improving accuracy and recovery outcomes.
Education
Associate Degree - Liberal Arts
San Bernardino Valley College
San Bernardino, CASkills
- Collections management
- Team leadership
- Portfolio oversight
- Delinquency reduction
- Credit and collections policy
- Accounts receivable oversight
- Collection strategies
- KPI tracking
- High-volume B2B collections
- Dispute resolution
- Escalation management
- Payment negotiation
- Aging analysis
- Credit risk assessment
- Cash application
- Billing and invoicing
- Partner billing management
- ERP systems expertise
- Excel proficiency
- Google Sheets proficiency
- Accurint usage
- EDI knowledge
Timeline
Accounts Receivable Specialist (Acting Collections Lead)
Ottera.tv
01.2025 - Current
Credit & Collections Officer III
Intuit Inc.
01.2024 - 01.2025
Collections Representative
Creditors Adjustment Bureau
01.2023 - 01.2024
Accounts Receivable & Collections Specialist
Town & County Event Rentals
01.2023 - 12.2023
Accounts Receivable Specialist
Electrical Source Holding
01.2022 - 01.2023
Accounts Receivable Collections Specialist
KROST CPAs
01.2022 - 12.2022
Accounts Receivable Supervisor
Sterling Transportation
01.2020 - 01.2021
Associate Degree - Liberal Arts
San Bernardino Valley College