Kimani Rayfield
Berkeley
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
3
3
years of professional experience
Work History
Specialist
Apple
Berkeley, CA
06.2025 - 01.2026
- Ensure all job injuries are reported timely in accordance with established policy and procedure
- Provided exceptional customer service, enhancing overall shopping experience.
- Analyzed customer feedback to identify trends and inform product development strategies.
- Implemented strategies to reduce wait times during peak hours.
Supervisor
LEGO
San Francisco, CA
07.2023 - 05.2026
- Promoted within 1 month due to strong performance and organizational impact
- Measure, communicate, and improve group performance statistics and act as an agent to support improvement activities that achieve established improvement goals
- Observes, coaches and improves employee performance by establishing and communicating clear performance expectations and standards of performance
- Count, organize, and balance the cash drawer; fill out the cashier slip; and make deposits while in the presence of a manager or supervisor
- Manage customer’s expectation with skillful communication step
- Building, motivating and leading a high-performing team that genuinely cares about the health and wellness of every customer
General Manager
OAKLAND STREET FOOD CO
Oakland, CA
12.2022 - 07.2023
- Assigns tasks and delegates work, monitors job progress and work flow, appraises work performance.
- Conducts regular audits to ensure overall compliance
- Develop and maintain customer and client relationships
- Monitor and address performance issues on a timely basis
- Provide continuous feedback and coaching to Associates using one-on-one coaching, Shift Starter Meetings, and formal performance evaluation programs
- Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
- Conduct performance reviews and contribute to performance feedback for all levels of staff
Education
No Degree - Computer Science
Diablo Valley College
Pleasant Hill, CASkills
- Ability to interact cooperatively and work as a team towards a common goal
- Excellent time management skills
- Strong computer skills
- Strong written, verbal and presentation skills
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Leadership quality and the ability to lead People with excellent interpersonal skills
- Ability to develop and implement both sales strategies and rate structures
Timeline
Specialist
Apple
06.2025 - 01.2026
Supervisor
LEGO
07.2023 - 05.2026
General Manager
OAKLAND STREET FOOD CO
12.2022 - 07.2023
No Degree - Computer Science
Diablo Valley College