Kimari Segilola
District Heights,MD
Summary
Professional hospitality worker with over 10 years of experience in delivering high-quality service in fast paced environments. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2027
2027
years of professional experience
Work History
Restaurant Owner
Tokyo Soul Food Island
District Heights, MD
2020 - Current
- Oversaw all aspects of restaurant operations, including staff management, inventory control, and customer service.
- Develop and implement marketing strategies to increase customer base and revenue.
- Maintain high standards of food quality and cleanliness to ensure customer satisfaction.
- Manage budget and expenses to ensure profitability.
- Maintain positive relationships with local community and government officials.
Server
Busboys and Poets
Hyattsville, MD
2025 - 2026
- Attend to customers upon entrance to the restaurant.
- Take and serve orders.
- Answer questions and make recommendations for complementary products.
- Deal with complaints and problems with a positive attitude
- Issue bills and accept payment.
- Serve food and beverage to guests at venue or catering events.
- Participate in team training sessions, sharing insights on improving service efficiency and quality.
Lead Server
City Cruises, Inc
Washington, DC
01.2017 - 01.2025
- Straighten, polish, and set all necessary items on table.
- Open checks according to table numbers.
- Explain meal service and itinerary to guests.
- Deliver drinks ordered by guests and replenish water or coffee as needed.
- Take all food orders and deliver 1st course, main course and desserts to guests.
- Maintain guest tables, including removing plates, glassware, and silverware as guests complete courses.
- Train and mentor new staff on service standards and operational procedures.
- Oversaw daily operations of service team and delegated tasks.
Mobile Sales Associate
AT&T
McLean, VA
01.2019 - 01.2020
- Engage customers to identify needs and recommend suitable mobile solutions.
- Meet all sales objectives.
- Complete customer contracts and warranties,.
- Demonstrate product features and benefits, enhancing customer understanding and satisfaction.
- Participate in weekly training sessions and associate roleplay.
- Lead team with opening, closing and operating the retail facility, cash handling, inventory count and deposits.
Tech Manager/LOD
Target
Oxon Hill, MD
01.2019 - 01.2019
- Create an environment where guests feel welcome and everyone on the team thrives.
- Oversee projects and supervise the day-to-day operations of the team.
- Drive sales in the Electronics department and manage all Electronics team members.
- Lead team with opening, closing and operating the retail facility, cash handling, inventory count and deposits.
- Recruit and train new sales staff, assign specific tasks to other sales staff, and monitor the team's sales performance.
- Write reports for senior managers.
Mobile Expert/Key Holder
T-Mobile
Oxon Hill, MD
01.2017 - 01.2019
- Participate in marketing efforts to solicit new business, including outbound calling, community involvement, and promoting the brand inside and outside the store location.
- Lead team with opening, closing and operating the retail facility, cash handling, inventory count and deposits.
- Assist customers with service activations, changes and bill payments.
- Conduct a systematic check of the store environment, turn on lights, activate music, and ensure all point-of-sale (POS) systems are functional.
- Number 1 Mobile Expert in my retail location. Number 2 Mobile Expert in the District.
Medical Receptionist
Elliece S. Smith MD
Lanham, MD
01.2016 - 01.2017
- Check in patients at the front desk and schedule patients for the proper appointment.
- Answer central telephone system and direct calls accordingly.
- Compile medical records and charts.
- Operate computer software and equipment.
- Relay any patient questions and concerns to the doctor.
- Process patient intake forms and verify insurance information for accuracy.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Certified Professional Coder (CPC) - Billing And Coding
Penn Foster College
Scranton, PA2026
High School Diploma -
Potomac High School
Oxon Hill, MD05-2012
Timeline
Mobile Sales Associate
AT&T
01.2019 - 01.2020
Tech Manager/LOD
Target
01.2019 - 01.2019
Lead Server
City Cruises, Inc
01.2017 - 01.2025
Mobile Expert/Key Holder
T-Mobile
01.2017 - 01.2019
Medical Receptionist
Elliece S. Smith MD
01.2016 - 01.2017
Restaurant Owner
Tokyo Soul Food Island
2020 - Current
Server
Busboys and Poets
2025 - 2026
Certified Professional Coder (CPC) - Billing And Coding
Penn Foster College
High School Diploma -
Potomac High School