Kimari Waiters
Columbia,SC
Summary
Dynamic sales leader with a proven track record at Old Navy, consistently exceeding targets through strategic team management and innovative problem-solving. Experienced in enhancing operational safety and productivity at Sonic Drive-In, demonstrating a commitment to organizational excellence. Strong customer service skills complemented by effective time management, driving project success and reliable performance. Aiming to leverage these competencies to foster growth in a challenging new role.
Overview
5
5
years of professional experience
Work History
Team Member
Chipotle
Columbia, SC
11.2024 - Current
- Participated in training sessions for new employees when needed.
- Set specific goals for projects to measure progress and evaluate end results.
- Looked for ways to go above and beyond job requirements.
- Built and maintained working relationships with peers and upper management.
Team Leader
Old Navy
Columbia, SC
12.2023 - 07.2024
- Assigned projects and distributed tasks to team members as per area of expertise.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Assessed company operations for compliance with safety standards.
Manager's Assistant
Moe's Southwest Grille
Columbia, SC
08.2023 - 01.2024
- Maintained records through timely updates to employee and other files.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
Customer Service Representative
DoorDash
Columbia, SC
01.2020 - 07.2022
- Surpassed sales goals through implementation of successful marketing strategies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Team Member
Sonic Drive In
Columbia, SC
07.2021 - 12.2021
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to achieve daily goals.
- Looked for ways to go above and beyond job requirements.
Education
I Am Studying For My GED
Richland Northeast High School
7500 Brookfield RdSkills
- Organizational Tidiness
- Customer Complaint Management
- Achievement Tracking
- Executing Detailed Guidelines
- Order Fulfillment
- Innovative Thinking
- Reliable Performance
- Computer skills
- Budgeting and finance
- Technical support
- Customer service
- Problem-solving
- Hospitality and accommodation
- Flexible schedule
- Communication
- Effective Time Management
- Proactive
- Balance
Timeline
Team Member
Chipotle
11.2024 - Current
Team Leader
Old Navy
12.2023 - 07.2024
Manager's Assistant
Moe's Southwest Grille
08.2023 - 01.2024
Team Member
Sonic Drive In
07.2021 - 12.2021
Customer Service Representative
DoorDash
01.2020 - 07.2022
I Am Studying For My GED
Richland Northeast High School