KIMBELRY GOLD
Casco
Summary
Reliable Customer Service Professional with over 5 years of experience. Delivered exceptional communication and sound judgment while embracing new challenges. Demonstrated strong work ethic, adaptability, and interpersonal skills in fast-paced environments.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Waterfront/Groundskeeper
Migis Lodge
South Casco
03.2025 - Current
- Maintained landscapes and gardens to enhance guest enjoyment and overall experience.
- Operated various landscaping equipment safely and efficiently.
- Conducted regular inspections of grounds to identify maintenance needs.
- Cleared debris and litter from pathways daily to ensure safety and cleanliness of recreational areas.
- Adhered to safety protocols while performing grounds maintenance tasks.
- Responded promptly to guest requests to improve satisfaction with outdoor facilities and services.
- Mowed lawns to enhance aesthetic appeal of outdoor spaces. and trimmed grass around sidewalks, flower beds and walls.
- Maintained cleanliness and organization of dock areas and storage spaces.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Working in high stress environments trying to find quick solutions like rescue mission when boats break down
Street Team Member
Portland Radio Group
Portland
01.2024 - Current
- Engaged audiences through live events and promotional activities.
- Collaborated with team members to execute marketing strategies effectively.
- Distributed branded materials to enhance visibility and brand awareness.
Assistant boat rentals manager
Moose landing marina
Naples
05.2022 - 10.2024
- Supervised staff to ensure high-quality customer service and employee performance.
- Coordinated maintenance schedules for boats and equipment to ensure safety and reliability.
- Managed daily operations of marina facilities and services for optimal efficiency.
Front Desk Receptionist
Migis Lodge
Casco
04.2023 - 09.2023
- Greeted guests warmly upon arrival and provided assistance with check-in processes.
- Managed phone calls, directing inquiries to appropriate staff or departments efficiently.
- Scheduled appointments and coordinated activities for guests using reservation systems.
Marina Dock Hand
Moose Landing Marina
Naples
04.2019 - 10.2022
- Responded to customer inquiries thoroughly, ensuring clarity and satisfaction.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Maintained and equipped boats for optimal performance and customer readiness.
- Removed safety hazards, soiled items and trash from customer areas.
- Assisting in rescue mission in high stress situations
- Assitanting in rescue mission in high stress situations
Cart Attendant
Keene Country Club Pro Shop
Keene
04.2014 - 09.2022
- Collected empty carts from patrons and returned to store, ensuring clear parking lot for safe customer access.
- Consolidated carts to optimize available return spaces, enhancing customer convenience.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Removed litter and debris from parking lot to maintain cleanliness.
Cashier/Cook
Naples Pizza
Naples
04.2020 - 08.2020
- Operated cash register for cash, check, and credit card transactions, achieving high accuracy in processing payments.
- Adjusted work hours to support staffing needs and extra shifts to meet business needs.
- Assisted customers with purchases, item location, and enrollment in reward programs, enhancing overall shopping experience.
- Restocked merchandise on shelves for customer accessibility merchandise in front lanes.
Camp Counselor
Canter Day Camp
Windham
06.2018 - 08.2019
- Facilitated inclusive activities for children across diverse ages, interests, skills, and developmental levels.
- Supervised daily activities for campers to ensure safety and engagement.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented safety protocols during all camp activities and excursions.
- Maintained open communication with parents to update on camper progress and behavioral development.
- Encouraged positive social interactions among campers to build friendships.
- Established and built relationships with campers to ease fears in new environment.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment.
- Developed trusting relationships with campers to help them adjust to new environments.
- Coordinated group activities for campers and counselors to foster teamwork and engagement.
Education
Bachelor of Arts - Marketing
University of Southern Maine
Portland, ME 08.2023 - 12.2024
Associate Degree -
Southern Maine Community College
South Portland 08.2018 - 05.2022
Skills
- Customer service management
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Adaptability to change
- Leadership Skills Expert
Timeline
Waterfront/Groundskeeper
Migis Lodge
03.2025 - Current
Street Team Member
Portland Radio Group
01.2024 - Current
Bachelor of Arts - Marketing
University of Southern Maine
08.2023 - 12.2024
Front Desk Receptionist
Migis Lodge
04.2023 - 09.2023
Assistant boat rentals manager
Moose landing marina
05.2022 - 10.2024
Cashier/Cook
Naples Pizza
04.2020 - 08.2020
Marina Dock Hand
Moose Landing Marina
04.2019 - 10.2022
Associate Degree -
Southern Maine Community College
08.2018 - 05.2022
Camp Counselor
Canter Day Camp
06.2018 - 08.2019
Cart Attendant
Keene Country Club Pro Shop
04.2014 - 09.2022