Kimber Barnhill
Caro
Summary
Experienced professional with a strong background in performance management and employee training, effectively reviewing employee performance and providing constructive feedback to enhance productivity. Demonstrated ability to maintain inventory accuracy and implement organizational systems that improve operational efficiency. Proven track record of resolving customer inquiries and complaints, ensuring compliance with company policies while fostering effective communication across departments. Skilled in analyzing business performance data to forecast results and support upper management decision-making.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hungry Howies Pizza & Subs
Caro
08.2021 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality and conformance.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed business performance data and forecasted business results for upper management.
- Served as a liaison between staff members and senior management personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored employee attendance records, timekeeping, and payroll information.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed customer service inquiries and complaints in a timely manner.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered multiple calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Shift Lead
Hungry Howies Pizza & Subs
Caro
Education
High School Diploma -
Caro High School
Caro Skills
- Performance management
- Inventory control
- Data analysis
- Customer service
- Employee training
- Time management
Timeline
Assistant Manager
Hungry Howies Pizza & Subs
08.2021 - Current
Shift Lead
Hungry Howies Pizza & Subs
High School Diploma -
Caro High School