Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimber Cook

Colorado Springs,CO

Summary

Shift Leader at Wingstop with a proven track record in team leadership and customer service excellence. Skilled in POS system operation and creative problem-solving, I enhanced customer satisfaction and fostered a cohesive workplace culture through effective staff training and issue resolution. Committed to maintaining high standards in a fast-paced environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Wingstop
09.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Hostess

Old Chicago
02.2023 - 04.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Florist Assistant

Petal Pushers Express
07.2021 - 03.2023
  • Prepared incoming flower stocks for inclusion in arrangements, bouquets and corsages.
  • Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
  • Maintained high standard of organization and cleanliness of store premises.

Education

High School Diploma -

Thomas B. Doherty
Colorado Springs, CO
05-2024

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Creative problem solving
  • Staff supervision
  • Staff training and development
  • POS system operation
  • Sales and upselling
  • Issue resolution

Certification

  • ServSafe Food Handler's Certification

Timeline

Shift Leader

Wingstop
09.2023 - Current

Hostess

Old Chicago
02.2023 - 04.2023

Florist Assistant

Petal Pushers Express
07.2021 - 03.2023

High School Diploma -

Thomas B. Doherty

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Kimber Cook