Shelby Kittredge
Saint Johnsbury,VT
Summary
Adept at managing high-pressure situations, I excelled in hospitality and customer service at Kham's Thai Cuisine, mastering multitasking and stress management. My experience as a Veterinary Receptionist enhanced my compassion and reliability, ensuring customer satisfaction through attentive service and efficient conflict resolution. Skilled in POS systems and maintaining cleanliness, I consistently prioritize guest experience and operational excellence.
Overview
14
14
years of professional experience
Work History
Waitress
Kham's Thai Cuisine
09.2012 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Trained in multiple POS systems
Veterinary Receptionist
Newbury Vet Office
08.2010 - 07.2012
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Education
St. Johnsbury Academy
Saint Johnsbury, VT06-2010
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- Memory retention
- Liquor, wine, and food service
- Hospitality best practices
- Reliability
- Conflict Resolution
- Customer Satisfaction
- Stress Management
Timeline
Waitress
Kham's Thai Cuisine
09.2012 - 10.2024
Veterinary Receptionist
Newbury Vet Office
08.2010 - 07.2012
St. Johnsbury Academy
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