Kimber Moore
Nathalie,VA
Overview
13
13
years of professional experience
Work History
Team Lead
Sentara Volens Family Medicine
Nathalie, VA
11.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching.
IT Technician
Self Employed Services
Nathalie, VA
04.2014 - Current
- System diagnostics
- Troubleshoot system issues related to network connectivity, software installation and configuration, printing
- Assist with fixing/replacing damaged parts on phones, laptops, computers, printers, etc.
- Train users for optimal functionality on programs, software or hardware
- Implement security measures such as firewall configuration and virus protection software installation and updates
- Perform system backups and restores as required
- Set up user profiles on local machines according to established standards
Patient Care Representative
Sentara Halifax Family Medicine
South Boston, VA
11.2019 - Current
- Obtained patient address, insurance information, contact information and medical history.
- Scheduled evaluations and procedures for patients.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Categorized and labeled medical documents and documented work processes.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
EMS Personnel
North Halifax Volunteer Fire Department
Nathalie, VA
01.2014 - 04.2021
- Assist EMTs and other fire department members with emergency calls.
Medical Scribe
Urology Of Virginia
South Boston, VA
11.2016 - 10.2019
- Assisted physician with patient encounters and sending in medications in high-paced working environment
- Assisted with in-office procedures
- Ensured patient charts were complete and accurate prior to appointment
- Called patients to remind them on upcoming appointments and any imaging or labs that needed to be completed prior
- Scheduled imaging appointments and obtained insurance authorization accordingly
- Assisted clinical staff with obtaining patient vitals and updated medical history
- Assisted with scheduling of surgeries in hospital setting
- Assisted with front office responsibilities when staff are not available
- Cross trained to draw labs in office
- Responsible for weekly deposits
Patient Care Representative (Floater)
Sentara Halifax Family Medicine
South Boston, VA
08.2015 - 07.2016
- Supported the operations of Sentara Medical Group practice sites.
- Routinely performed administrative tasks, which included correspondence, scheduling meetings, preparing department statistics, filing, and adjustments of physician schedules.
- Prepared and processed accounting, payroll, and operation information.
- In addition, provided support to the Practice Manager, Director, and other leadership team members.
- Worked as a team player and functioned in a lead role for the administrative staff at the practice sites under direction of a Practice Manager or Director.
- Supported and complied with quality activities and performance standards.
- Identified, addressed, anticipated, listened and resolved customer needs and wants in a prompt and professional manner.
- Provided appropriate communication and ensured all pertinent information is documented in accordance with departmental and regulatory requirements.
- Monitored and maintained daily use of inventory and operated equipment according to standards.
- Participated in the success of the department and those new to the role.
- Greeted customers immediately with a smile.
- Protected privacy of all patients.
- Quickly attended to all needs of the patients.
- Sensitive to body language.
- Took responsibility to acknowledge, address, and champion concerns.
- Thanked customers for sharing concerns with me.
- Welcomed questions from customers.
- Explained things in a way that is easy for my customers to understand.
- Respected the work and skills of others.
- Took responsibility for keeping other team members informed and safe.
Food Service Associate
Sentara Woodview
South Boston, VA
04.2015 - 08.2015
- Help anyone in the kitchen
- Prepare food for residents
- Serve food in the dining room
- Take and serve food to the Alzheimer's unit
- Record temperatures for food items
- Run the commercial dishwasher
- Set trays to be delivered to residents
- Take out trash
- Mop floors
- Restock employee dining area
Student Assistant Athletic Trainer
Sweet Briar College
Sweet Briar, VA
08.2013 - 01.2014
- Assisted with various sports before, during, and after practices with supplying water, ice, and bandages to athletes in need; CPR certified.
Family Missions Group
Bethel Hill Baptist Church
Roxboro, NC
01.2012 - 01.2013
- Did yard work for the elderly and needy and provided laundry services at local laundry mats.
Helping Hands For Humanity
Halifax County High School
South Boston, VA
01.2012 - 01.2013
- Volunteered at local 5K walk/run, at elementary schools (reading days and carnivals), at the local Harvest festival, and at local nursing homes.
Education
Emergency Medical Technician - Emergency Medical Technician
Virginia Office of Emergency Medical Services
Virginia, VA04.2015
Associate of Arts And Sciences - General Studies
Southside Virginia Community College
Alberta, VA06.2013
First Year Studies - General Studies
Danville Community College
Danville, VA12.2012
Some College (No Degree) - Business Administration
California Coast University
Santa Ana, CASkills
CPR certified; knowledge of Microsoft products, Pages, EPIC, and Athena; finance; payroll; business law; computer information systems; works well with others as well as independently; detail and goal oriented; organized; prompt; quick learner and easily trainable; strong work ethic
Interests
Member of North Halifax Volunteer Fire Department Ladies Auxiliary, Member of The Worship Center, Halifax County Helping Hands for Humanity, Piano student (7 years), National Honor Society, Phi Theta Kappa Honor Society, former Emergency Medical Technician, enjoy spending time with my family, riding ATVs, avid chicken enthusiast
Timeline
Team Lead
Sentara Volens Family Medicine
11.2021 - Current
Patient Care Representative
Sentara Halifax Family Medicine
11.2019 - Current
Medical Scribe
Urology Of Virginia
11.2016 - 10.2019
Patient Care Representative (Floater)
Sentara Halifax Family Medicine
08.2015 - 07.2016
Food Service Associate
Sentara Woodview
04.2015 - 08.2015
IT Technician
Self Employed Services
04.2014 - Current
EMS Personnel
North Halifax Volunteer Fire Department
01.2014 - 04.2021
Student Assistant Athletic Trainer
Sweet Briar College
08.2013 - 01.2014
Family Missions Group
Bethel Hill Baptist Church
01.2012 - 01.2013
Helping Hands For Humanity
Halifax County High School
01.2012 - 01.2013
Emergency Medical Technician - Emergency Medical Technician
Virginia Office of Emergency Medical Services
Associate of Arts And Sciences - General Studies
Southside Virginia Community College
First Year Studies - General Studies
Danville Community College
Some College (No Degree) - Business Administration
California Coast University