Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Director of Student Services and Multi Media Coordinator
St. Elizabeth College of Nursing
Utica, NY
09.2020 - Current
Provides assistance to students who need help non-academically
Oversees student association and student council
Establish cooperative arrangements with external community organizations for students to complete their service base learning each semester
Leads orientation for first year students
Coordinated Open Forums each semester, facilitating student engagement and feedback for first and second year students
Planned and executed diverse activities for students, enhancing campus life and community involvement
Facilitated communication and support for addressing all IT-related concerns on campus.
Develop and coordinate senior year activities (moving-up ceremony, senior pictures, uniform fitting, mass, breakfast and graduation.)
Led student mentor program, fostering peer support and leadership development among participants
Created capital budget requests to support campus improvement projects.
Collaborated with outside vendors on major projects.
Chair of the Scholarship, Community Education and Engagement, and Student Life Committees
Serves on the Admissions and Marketing, Campus Safety and Security, Grievance and Appeals and Information and Technology Literacy Committees
Assistant Development Officer
Mohawk Valley Health System
Utica, NY
09.2019 - 08.2020
Led direct mail campaigns to engage community members, employees, and grateful patients for annual contributions to the Foundation
Assisted in developing and implementing digital and telephone initiatives to enhance cultivation and stewardship strategies for the Foundation
Utilized social media platforms in order to expand the Foundation's target groups to encourage giving
Analyzed data to develop strategies and create proposals for segmentation and themes
Coordinated the annual Stomp Out Cancer Telethon, Women's Giving Circle events, and the Caring Heart program
Coordinated annual Stomp Out Cancer Telethon, Women's Giving Circle events, and Caring Heart program to support fundraising efforts
Compiled and submitted weekly termination reports to ensure accurate record-keeping. and monthly deceased report
Assisted in data entry tasks to ensure timely and accurate information processing. for data entry assistance as needed
Interim Director, OCC @ Liverpool
Onondaga Community College
Syracuse, NY
09.2018 - 09.2019
Developed, implemented, and presented an annual Operational Plan for OCC @ Liverpool that included credit and non-credit course offerings, strategies and proposed resources, with review and approval by the Vice President, Finance
Assessed and monitored enrollment data for OCC @ Liverpool, recommending strategies to address gaps and capitalize on documented successes
Collaborated with Enrollment Management, Academic Affairs, Student Engagement & Learning Support, Economic & Workforce Development, and Marketing & New Media to plan and implement offerings, schedules, programs and initiatives specific to OCC @ Liverpool that meet the needs of residents in the northern Onondaga County suburbs
- Oversight of the clerical support
- Liaison to faculty
Coordinated with college support offices to ensure efficient operation consistent with college standards, including Campus Safety, Information Technology, Facilities, Purchasing, and other appropriate functions
Collaborated with high school counselors and principals, key businesses and organizations, community leaders, elected officials, to assess the specific needs of the northern suburbs and develop programming to meet these needs
Coordinated these efforts with the following departments: K-12 Partnerships, Student Recruitment, Advancement Communications, Economic & Workforce Development and Academic Affairs
Coordinated collaborations with area organizations and businesses to market college programs and effectively utilize OCC @ Liverpool facilities
Coordinator of Operations, Student Central
Onondaga Community College
Syracuse, NY
05.2016 - 02.2019
Developed and facilitated workshops, meetings or conferences with high impact within Student Central; coordinated logistics, scheduling and participant communications
Assisted with overseeing the daily operations of Student Central, which included monitoring and supervising staff
Assisted with the development of innovative means of assisting students through the process of enrollment and be instrumental in creating ways to improve student retention/completion efforts
Provided mentorship to H-3 resident hall students to foster academic and personal development
Coordinated financial literacy initiatives, activities, and outreach efforts in conjunction with the Student Accounts and Financial Aid offices
Conferred with staff, students, and others to provide technical advice, problem-solving assistance, and policy interpretation
Oversaw all inbound communications from college community, including, but not limited to, website chat function and Onondaga Community College general email; (O.C.C Info)
Provided coverage to other areas of student central, including phones and front counter.
Developed innovative strategies to assist students with enrollment process and enhance student retention and completion efforts
Coordinated outreach to students regarding registration-related items, including financial balances
Participated in cross-departmental functions, throughout the college community and at times outside of normal business hours
Developed, compiled, and wrote communications for distribution
Assisted with budget management
Served as a Mentor to H-3 resident hall students
Enrollment Associate, Student Central
Onondaga Community College
Syracuse, NY
05.2013 - 05.2016
Assisted students with the registration process
Worked with a variety of staff around the OCC campus to assist students with the enrollment and registration process
Assisted students with the financial aid verification processes
Provided mentorship to 12 Residence Hall students to enhance their college experience to 12 Residence Hall Students
Utilized OCC databases to support students, faculty, and staff with enrollment inquiries
Processed student transcript requests
Managed incoming phone calls to ensure proper routing to departments and directed calls to the appropriate offices as needed
Responded to the general OCC info emails daily
Managed OCC online chat and ran monthly reports to show the usage
Maintained the college website by posting class cancellation notices.
Participated in Student Experience Committee, Open House Planning Committee, and Middle States Work Group Committee to enhance student services
Education
Master of Arts - Higher Education Administration
Stony Brook University
Stony Brook, NY
08-2015
Bachelor of Arts - Educational Studies, Family and Child Studies
Keuka College
Keuka Park, NY
12-2007
Skills
Enrollment management
Crisis management
Student support strategies
Student recruitment initiatives
Multitasking
Student engagement
Attention to detail
Collaborative Problem-solving
Teamwork and collaboration
Multicultural competence
Timeline
Director of Student Services and Multi Media Coordinator
St. Elizabeth College of Nursing
09.2020 - Current
Assistant Development Officer
Mohawk Valley Health System
09.2019 - 08.2020
Interim Director, OCC @ Liverpool
Onondaga Community College
09.2018 - 09.2019
Coordinator of Operations, Student Central
Onondaga Community College
05.2016 - 02.2019
Enrollment Associate, Student Central
Onondaga Community College
05.2013 - 05.2016
Bachelor of Arts - Educational Studies, Family and Child Studies
Director of Student Support Services, Coordinator at Mingus Union High School DistrictDirector of Student Support Services, Coordinator at Mingus Union High School District
Director of Student Financial Services at Forsyth Technical Community CollegeDirector of Student Financial Services at Forsyth Technical Community College