Kimberely Harper
9527 Theodosia Ave ,MO
Summary
Dedicated professional with a track record of enhancing customer satisfaction and streamlining delivery processes. Proven ability to adapt quickly and resolve issues effectively, ensuring timely service and high-quality outcomes.
Results-driven technician with experience in troubleshooting and maintaining machinery. Known for effective communication and collaboration with team members to improve service efficiency. Committed to achieving high standards of customer satisfaction through technical expertise.
Overview
17
17
years of professional experience
Work History
Dasher
Door Dashing
St Louis, MO
12.2025 - Current
- Delivered food orders promptly while ensuring high customer satisfaction.
- Navigated routes efficiently using GPS tools to optimize delivery times.
- Communicated effectively with customers regarding order statuses and changes.
- Maintained cleanliness and organization of delivery equipment and vehicle.
- Collaborated with team members to enhance overall service efficiency.
- Resolved customer inquiries and issues professionally to foster positive experiences.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
Technician
Rickett & Benkisher
City Of Saint Peters, MO
08.2023 - 12.2025
- Operated diagnostic equipment to identify and troubleshoot technical issues effectively.
- Conducted routine maintenance on machinery, ensuring optimal performance and minimizing downtime.
- Guided new technicians through safety procedures and operational protocols to enhance workplace safety and compliance.
- Collaborated with team members to streamline workflows, enhancing overall efficiency in service delivery.
- Assisted in training new technicians on safety procedures and operational protocols.
Technician
Zoltek
City Of Saint Peters, MO
05.2021 - 08.2025
- Assisted in training new technicians on safety procedures and operational protocols.
- Documented repair processes and maintenance records accurately for quality assurance compliance.
- Implemented best practices for equipment handling, reducing risk of accidents during operations.
- Supported inventory management by tracking supplies and initiating reorders as needed.
- Conducted routine maintenance on machinery, ensuring optimal performance and minimizing downtime.
- Operated diagnostic equipment to identify and troubleshoot technical issues effectively.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Assembly Line Production Worker
True Manufacturing Company
O'Fallon, MO
03.2020 - 05.2021
- Operated assembly line machinery to ensure efficient production flow
- Conducted quality inspections to maintain product standards
- Collaborated with team members to troubleshoot equipment issues
- Trained new employees on safety protocols and operational procedures
- Streamlined workflow processes, reducing downtime between production runs
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Manager
SUBWAY®Restaurants
St Louis, MO
08.2017 - 10.2019
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management processes to minimize waste and optimize supply levels.
- Developed schedules to maximize workforce productivity during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Maintained high standards of food quality and presentation across all menu items.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Arbys Resturant
St Louis, MO
08.2013 - 08.2019
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and develop strategies for revenue enhancement.
- Coordinated staff schedules to ensure adequate coverage during peak hours, improving service efficiency.
- Conducted regular performance evaluations, providing feedback to enhance employee development and morale.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty retention.
Store Manager
Avenue Stores
St Louis, MO
02.2009 - 12.2013
- Oversaw daily store operations, ensuring optimal stock levels and product availability.
- Led team training programs to enhance customer service skills and improve sales performance.
- Implemented inventory management systems to streamline stock tracking and reduce discrepancies.
- Analyzed sales data to develop effective merchandising strategies that increased overall profitability.
- Developed staff schedules, optimizing coverage during peak hours to improve customer experience.
- Fostered a positive work environment, mentoring employees and promoting professional growth within the team.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Skills
- Quick decision making
- Reliability and punctuality
- Patience and tolerance
- Safety awareness
- Professional appearance
- Problem-solving
- Customer communication
- Time management
Timeline
Dasher
Door Dashing
12.2025 - Current
Technician
Rickett & Benkisher
08.2023 - 12.2025
Technician
Zoltek
05.2021 - 08.2025
Assembly Line Production Worker
True Manufacturing Company
03.2020 - 05.2021
Manager
SUBWAY®Restaurants
08.2017 - 10.2019
Assistant Manager
Arbys Resturant
08.2013 - 08.2019
Store Manager
Avenue Stores
02.2009 - 12.2013