Kimberlee DeFoe
Garden City
Summary
Detail-oriented Billing Specialist with expertise in patient communication and workflow optimization. Proven track record in enhancing appointment adherence and streamlining billing processes to improve efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing and follow up Specialist
Trinity Health
Livonia
05.2018 - Current
- Coordinated follow-up communications with patients to enhance appointment adherence.
- Managed patient records and documentation within electronic health systems to ensure accuracy.
- Developed workflows for tracking patient follow-up statuses, improving overall efficiency.
- Trained new staff on follow-up procedures and system navigation.
- Assisted in creating educational materials for patients regarding health services.
Billing Specialist
IHA
Ann Arbor
05.2018 - 07.2019
- Resolved billing inquiries using internal software systems to enhance customer satisfaction.
- Collaborated with team members to identify and implement process improvements for billing accuracy.
- Investigated billing discrepancies and facilitated refunds to maintain trust and ensure customer retention.
Billing Manager
POCS Mental Health
Wayne
05.2017 - 05.2018
- Managed billing processes ensuring accuracy and compliance with company policies.
- Coordinated with departments to resolve billing discrepancies and address customer inquiries, improving overall customer satisfaction.
- Trained staff on billing software and best practices for efficient workflows.
- Implemented process enhancements that reduced errors in billing cycles and improved documentation accuracy.
- Researched complex billing issues using internal and external resources.
- Resolved complex billing issues through in-depth research and application of specialized knowledge, ensuring timely resolution.
Admissions Coordinator
Maple Manor Rehab Center
Wayne
11.2015 - 02.2017
- Coordinated patient admissions and discharge processes to ensure seamless transitions for patients at rehabilitation center.
- Managed communication among families, patients, and healthcare providers to facilitate understanding and care coordination.
- Assisted with insurance verification and eligibility checks for new patients.
- Organized orientation sessions for new patients to clarify facility services and enhance their onboarding experience.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MI06-1987
Some College (No Degree) - Nursing
Schoolcraft College
Livonia, MISkills
- Billing software management
- Insurance verification
- Electronic health records
- Appointment scheduling
- Patient care coordination
- Workflow development
- Patient communication
- Dispute management
- Team collaboration
- Time management
- Organizational skills
- Problem solving
Certification
CRCR Certification
Timeline
Billing and follow up Specialist
Trinity Health
05.2018 - Current
Billing Specialist
IHA
05.2018 - 07.2019
Billing Manager
POCS Mental Health
05.2017 - 05.2018
Admissions Coordinator
Maple Manor Rehab Center
11.2015 - 02.2017
High School Diploma -
Wayne Memorial High School
Some College (No Degree) - Nursing
Schoolcraft College