Tara Naylor

• Billing & Invoicing Systems
• Implemented process improvements that streamlined billing workflows.
• Coordinated with internal teams to resolve billing issues, improving resolution time.
• Ensured accuracy of billing information by verifying details with customers or other departments.
• Trained junior staff on billing procedures and system usage to ensure consistent accuracy.
• Customer Service & Issue Resolution.
• Compliance & Audit Support

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• Processed reservations efficiently to support seamless customer experiences.
• Responded to reservation inquiries to ensure customer satisfaction and accurate booking.
• Maintaining and managing reservations and residents lease payments for Vieira's.
• Greeted customers to create a welcoming atmosphere and facilitate positive interactions.
• Performed various clerical tasks to support office operations.
• Processing payments using QuickBooks.

• Coordinated activities among Sales Director, Sales Manager, and Account Manager, overseeing 12 employees while managing calendars, travel schedules, expense accounts, and preparing correspondence, presentations, and letters.
• Facilitated local and off-site coordination for Quilt Shows and In-Store Events, supporting Owner in event organization.
• Prioritized, organized, and delivered accurate, time sensitive financial documents utilizing various electronic programs.
• Entered merchandise details into the point-of-sale system to maintain accurate inventory records.
• Reconciled regional invoices, purchasing cards, travel and expense accounts, and timesheets to ensure accurate financial records.

• Processed payroll using QuickBooks and Microsoft Suite, providing administrative support for staff and backup for administrative assistants, and assisted with presentations using PowerPoint to enhance team communication.
• Prioritized, organized, and delivered accurate, time sensitive and highly confidential financial documents utilizing various programs.
• Utilized high-level problem-solving and decision-making skills to independently identify appropriate actions and solutions, ensuring timely resolution of issues.

• Prioritized, organized, and delivered accurate, time sensitive and highly confidential financial documents utilizing various programs.
• Processed payroll efficiently using QuickBooks and MS Word, ensuring timely and accurate employee compensation.
• Supported staff by managing schedules and organizing documents.
• Utilized high-level problem-solving and decision-making skills to independently identify and implement effective solutions.