Markus Caravaca

• Processed and reviewed billing transactions, ensuring accuracy and facilitating timely account updates.
• Investigated billing discrepancies and resolved account issues, maintaining accurate financial records to support operational integrity.
• Processed and reviewed billing transactions to ensure accuracy and timely account updates.
• Responded to billing inquiries and collaborated with internal departments, effectively resolving discrepancies to enhance customer satisfaction.
• Maintained confidentiality of financial and sensitive customer information while following university policies and procedures.

• Managed accounts payable and maintained financial records to ensure accurate financial reporting.
• Coordinate and schedule appointments for new and existing clients, including follow-ups for pending documentation.
• Provide administrative and financial support to enhance office efficiency and client satisfaction.
• Provided administrative and financial support to streamline office operations and improve client satisfaction.
• Maintained compliance with confidentiality and record-keeping requirements, ensuring readiness for audits.

• Resolved 95%+ of guest issues without escalation, improving guest satisfaction scores.
• Balanced daily receipts and maintained error-free financial logs, ensuring compliance for monthly internal audits.
• Accurately processed an average of $5,000–$10,000 daily financial transactions, ensuring end-of-day reporting aligned with hotel accounting systems.
• Supported front office operations during staff shortages, quickly learning new tasks to enhance workflow efficiency.
• Collaborated with accounting and operations teams to streamline check-in/out processes, minimizing manual data entry errors.

Relevant Coursework: Leadership and Team Management, Business Communication, Hospitality Management