KATELYN MAYHILL
Cape Coral,FL
Summary
Results-driven professional with expertise in enhancing team efficiency and delivering high-quality outcomes. Demonstrated success in resolving billing discrepancies and boosting client satisfaction through effective collaboration and leadership. Detail-oriented with a strong ability to manage multiple projects with precision and accuracy.
Overview
10
10
years of professional experience
Work History
Lead Billing Specialist
Cox Fleet
Cape Coral, Florida
11.2024 - Current
- Processed customer invoices using billing software, ensuring accuracy and efficiency.
- Collaborated with internal departments to resolve billing discrepancies and inquiries, enhancing overall billing accuracy.
- Addressed customer inquiries regarding billing payments and account statuses, ensuring timely resolution and customer satisfaction.
- Resolved discrepancies between customer remittances and received invoices.
- Identified and developed process improvements with team members, streamlining billing operations.
- Trained new and existing staff on customer account management practices.
- Executed day-to-day responsibilities with precision and efficiency.
- Organized and prioritized tasks to meet service objectives effectively.
Director OTR/Mobile Billing
Kooner FMS
07.2024 - 11.2024
- Cultivated positive work environment, enhancing employee engagement and retention rates while boosting team morale.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Built connections with customers, nurturing relationships to enhance client satisfaction.
- Addressed financial discrepancies by thoroughly reviewing and reconciling financial documents. while assessing and verifying billing invoices and expense reports.
Mobile Fleet Billing Manager
Penn Power Group
07.2023 - 07.2024
- Managed daily and monthly billing process, ensuring compliance with company revenue recognition policies and timely completion of billings and returns.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues, and resolved concerns.
- Collaborated with customers to create payment plans, successfully bringing accounts current and enhancing cash flow.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Conducted performance reviews and implemented improvement plans.
- Enhanced team productivity by delegating tasks effectively, setting clear performance targets, and offering constructive feedback.
Sr. Lead Billing Specialist
Cox Auto Mobility Services
10.2020 - 07.2023
- Experienced Billing Specialist with a demonstrated history of working in the automotive industry
- Acquired expertise in managing billing procedures efficiently
- Managed customer experience, client billing, billing systems, and invoicing to support seamless operations.
- Managed the workflow to enable the customer billing team to provide superior customer service to internal and external customers.
Team Lead
Team Enterprise
04.2017 - 05.2022
- As a member of the MillerCoors TEAM, I get to work on a variety of different events to positively represent all MillerCoors brands.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Interacted with consumers to gather feedback on brands and assess industry competition.
- As a member of the MillerCoors TEAM, I get to work on a variety of different events to positively represent all MillerCoors Brands
- Events range from leading local educational programs to large-scale events such as the Indianapolis 500
- Fostered teamwork, open communication, and employee recognition initiatives to enhance workplace morale.
- Drove positive change within the organization through strategic thinking, innovation, problem-solving, and consistent leadership.
Skills
- Invoice management
- Works well under pressure
- Claims management
- Billing dispute management
- Project Leadership
- Staff development
- Employee training
- Billing Software Management
- Cash Flow Optimization
- Dispute Resolution Strategies
- Staff training
- Interdepartmental Collaboration
- Billing Procedures Training
- Billing resolution
- Task Prioritization Techniques
Timeline
Lead Billing Specialist
Cox Fleet
11.2024 - Current
Director OTR/Mobile Billing
Kooner FMS
07.2024 - 11.2024
Mobile Fleet Billing Manager
Penn Power Group
07.2023 - 07.2024
Sr. Lead Billing Specialist
Cox Auto Mobility Services
10.2020 - 07.2023
Team Lead
Team Enterprise
04.2017 - 05.2022