To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
01.2023 - Current
Maintained safety standards while driving, resulting in zero accidents during tenure.
Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
Collaborated with fellow carriers to ensure consistent service quality across the city.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Planned and cased mail in sequence of delivery for designated route.
Delivered packages and mail to business and people in local area.
Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
Certified Teacher Assistant
Upstate Cerebral Palsy
12.2018 - 01.2023
Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
Security Officer
Securitas Security Services USA
07.2018 - 12.2018
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Package Handler
United Parcel Service, UPS
08.2017 - 07.2018
Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Proved successful working within tight deadlines and a fast-paced environment.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Contributed to increased productivity by working effectively in high-pressure situations.
Manufactoring Assembler
Fiber Instrument Sales, Inc
05.2015 - 04.2017
Streamlined workflows through effective communication with colleagues, supervisors, and engineers.
Optimized assembly processes by participating in process improvement projects, resulting in reduced cycle times.
Increased product quality by performing routine checks on assembled items and making necessary adjustments.
Consistently met daily KPIs for quality, efficiency, and productivity by diligently following best practices in assembly tasks.
Demonstrated flexibility in adapting to different roles within the manufacturing process as needed based on workload fluctuations or skill requirements.
Reduced assembly errors by carefully following instructions and inspecting finished products.
Collaborated with team members to ensure timely completion of orders and meet production goals.
Sustained high-performance levels under pressure, consistently meeting deadlines during peak production periods.
Security Site Supervisor
Securitas Security Services USA
12.2010 - 11.2014
Oversaw team of security officers and managed scheduling and performance evaluations.
Recorded incident reports with detailed accounts of occurrences.
Removed unauthorized persons from facility grounds.
Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Managed team schedules to provide effective security coverage for building needs.
Maintained detailed logs of daily activities, providing accurate records for management review.
Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
Wrote and submitted daily reports on security team operations.
Enhanced site security by implementing surveillance systems and conducting regular patrols.
Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
Provided guidance to security staff on appropriate courses of action for diverse situations.
Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
Implemented access badge system, improving tracking of personnel movement within the facility.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Collaborated with management to develop security policies and procedures.
Prepared and submitted reports to keep management informed of security activities and developments.
Conducted regular patrols of facility to detect and deter security threats.
Monitored and approved access control systems for accessibility to authorized personnel.
Coordinated with security personnel or other departments to establish safety of visitors and staff.
Completed shift handover reports and debriefed next shift upon arrival.
Performed security investigations and reported findings to client management.
Education
Associate of Applied Science - Early Childhood Education
SUNY Canton
Canton NY
05.2022
Associate of Applied Science - Criminal Justice
Herkimer County Community College
Herkimer, NY
05.2010
GED -
Herkimer County BOCES
Herkimer, NY
04.2008
Skills
Customer service experience
Effective Communication
Computer skills
Decision Making
Problem Solving
Leadership skills
References
Sara Fairbairn: 315-790-1958
Darby Crofut: 315-520-2316
Amy Robinson: 315-796-4313
Timeline
City Carrier
United States Postal Service, USPS
01.2023 - Current
Certified Teacher Assistant
Upstate Cerebral Palsy
12.2018 - 01.2023
Security Officer
Securitas Security Services USA
07.2018 - 12.2018
Package Handler
United Parcel Service, UPS
08.2017 - 07.2018
Manufactoring Assembler
Fiber Instrument Sales, Inc
05.2015 - 04.2017
Security Site Supervisor
Securitas Security Services USA
12.2010 - 11.2014
Associate of Applied Science - Early Childhood Education