Iysha Thurman
Syracuse
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. To obtain a position in which I will be able to utilize the skills I currently possess and further my experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Specialist
Helio Health, Inc.
Syracuse, NY
07.2023 - Current
- Medication Pass
- Documents files in an accurate, concise, and professional manner to meet NYS and Federal licensing requirements.
- Handles all Electronic Medical Record keeping.
- Maintains confidentiality of all case records and patient information in accordance with HIPAA regulations.
- Actively seeks involvement of residents and significant others in program planning and progress assessments.
- Assists and teaches Activities of Daily Living (ADL) skills to residents.
- Completes service plans for residents in conjunction with the supervisor, senior specialists, and collateral contacts.
- Supervises the self-administration of medication daily to ensure all medications have been ingested by the residents as prescribed.
- Assists in the maintenance of the program site and property regarding cleanliness, removal of debris/snow from sidewalks and minor maintenance issues.
- Conducts random room/property searches as directed.
- Critical thinking skills
Terminal Long-Term Substitute Teaching Assistant
SCSD
Syracuse, NY
06.2022 - 07.2023
- Supporting the classroom teacher by managing student behavior, providing individualized instruction, assisting with lesson delivery, grading assignments, and maintaining a positive learning environment for an extended period.
- Class engagement, Organizational skills, Adaptability, Communication, and classroom management.
Front Desk Receptionist
Onondaga County Children and Family Services
Syracuse, NY ( Temp Position)
12.2021 - 06.2022
- Mailing, Emails, answering phones, setting up interviews/scheduling visits with client and case workers.
Customer Service Representative
Nascnetia Health
Syracuse, NY
02.2018 - 12.2021
- Set up medical transportation for patients to and from there appointments as well as setting up hospital discharges.
Cashier/Customer Service Lead
Tops Supermarket
Syracuse, NY
07.2014 - 02.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue trading stamps, and redeem food stamps and coupons.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Maintain clean and orderly checkout areas
- Overrides, in charge of lunches and breaks
Education
Diploma -
Henninger High School
Syracuse, NY06-2014
Skills
- Compassionate caregiving
- Empathy and patience
- Patient registration
- HIPAA compliance
- EMR / EHR
- Medication passing
- Customer Service
- Organization
- Critical thinking
- Problem resolution
- Call center experience
Certification
- Guard Card Present
- PCA January 2019 to Present
- CPR Certification
- Driver's License
- Driver's License May 2021 to May 2030
- CNA
Timeline
Residential Specialist
Helio Health, Inc.
07.2023 - Current
Terminal Long-Term Substitute Teaching Assistant
SCSD
06.2022 - 07.2023
Front Desk Receptionist
Onondaga County Children and Family Services
12.2021 - 06.2022
Customer Service Representative
Nascnetia Health
02.2018 - 12.2021
Cashier/Customer Service Lead
Tops Supermarket
07.2014 - 02.2018
Diploma -
Henninger High School
Additional Information
- Authorized to work in the US for any employer
- Core Competencies:
- Multi-tasking
- Attention to Detail
- Communication
- Computer Skills
- Conflict Resolution
- Organizational Development
- Decision Making