Kimberlee Joe
Brooklyn,United States
Summary
Focused on customer service with 30 years of success in designing customer oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service infrastructures.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Cook
Department Of Education
Brooklyn, NY
08.2023 - Current
- Assist the Head Cook with inventory.
- Assist the Head Cook with preparing and serving students.
Customer Service Ambassador
BJ's Wholesale
Brooklyn, NY
03.2019 - Current
- Data entry for the membership services department.
- Resolves customers' complaints while prioritizing customer satisfaction and loyalty.
- Follows through with client requests to resolve problems.
- Keeps accurate records to document customer service actions and discussions.
- Reconciling registers, inputting daily receipts, making deposits, and inputting daily deposits.
- Experience helping with Self-Checkout
- Handled money as a cashier
Office Assistant
Worldwide Entertainment
Manhattan, NY
03.2014 - 03.2021
- Reconciled invoices with payments and balanced out daily cash receipts
- Was responsible for data entry of all cash receipts and credit card payments
- Maintained spreadsheets of results for the accounting department
- Contact: Rose Ortiz- 212-957-5050
Bar Manager
Worldwide Entertainment
Manhattan, NY
05.1997 - 03.2014
- Managed a team of 20 employees and coordinated with fire inspection and maintenance staff.
- Handled and assigned daily scheduling for a staff of 11 people.
- Addressed customer service needs to ensure customer satisfaction in a fast-paced and high-pressure environment.
- Organized and arranged orders with vendors to replenish and ensure an adequate level of inventory.
- Contact: Barry Lipsitz- 347-886-1916
Waitress
Worldwide Entertainment
Manhattan, NY
04.1993 - 05.1997
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while waiting tables.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Locust Valley High School
Locust Valley, NYSkills
- Basic knowledge of Microsoft Excel
- Cash Handling
- Working well under pressure
- Customer relations
Certification
- Certificate of Completion in Food Protection (October 1998-Present)
- Certification of Completion (F03) issued by FDNY (November 2018-November 2025)
- Certification of Completion (F04) issued by FDNY (November 2018-November 2025)
Timeline
Assistant Cook
Department Of Education
08.2023 - Current
Customer Service Ambassador
BJ's Wholesale
03.2019 - Current
Office Assistant
Worldwide Entertainment
03.2014 - 03.2021
Bar Manager
Worldwide Entertainment
05.1997 - 03.2014
Waitress
Worldwide Entertainment
04.1993 - 05.1997
High School Diploma -
Locust Valley High School
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