Kimberlee Leggett

• Monitored branch performance metrics regularly and provided coaching to employees to meet objectives.
• Cultivated a welcoming and professional atmosphere during customer interaction's.
• Increased client satisfaction by promptly addressing service concerns.
• Coordinated daily activities to optimize performance.
• Enhanced operational efficiency leading to timely task fulfillment.
• Conducted routine coaching meetings to assess employee performance and promote professional growth.
• Conducted interviews to select personnel that strengthen team dynamics.
• Boosted branch productivity through effective handling of personnel issues and strategic staff coaching.
• Ensured compliance with all governance regulations and rules.
• Coached employees to assess credit reports to uncover potential opportunities.
• Regularly participated in community relation events, reinforcing branch's commitment to social responsibility and building community ties.
• Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
• Preserved high level of branch performance amid staffing deficit
• Sustained employee engagement throughout staffing shortages.
• Surpassed previous year's Q1 membership count by 34 in 2025.
• Achieved double the loan production in Q1 2025 over Q1 2024.

Oversaw operations of two branches for two years.

Served on branch experience committee.

Surpassed performance benchmarks on a regular basis.

Awarded manager of the year.

Executed various management responsibilities aligned with current role.