Kimberlee Rodriguez
Houston,TX
Summary
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Overview
13
13
years of professional experience
Work History
Client Support Specialist
Assurant
01.2025 - Current
- Document client interactions, issues, and resolutions for future reference.
- Provide clear and concise information, updates, and solutions to clients.
- Manage client data using Salesforce, SSP, and LAMP fitness phone.
- Handle inbound calls to resolve loan-level inquiries in hazard insurance, mortgage banking, and property loss.
- Collaborate with internal departments to update client accounts.
- Improved QA score from 85% to 95% through active listening and adherence to guidelines.
Client Support Specialist
The Key Management
03.2023 - 12.2024
- Managed client data using Salesforce CRM, enhancing customer relationship management.
- Facilitated client interactions, ensuring efficient service request handling and accurate records.
- Mentored new hires and provided feedback to leadership.
- Managed client and care provider schedules efficiently.
Administrative Assistant
Johnson Elementary, Aldine ISD
07.2014 - 03.2023
- Maintained student database by entering and updating account information.
- Assisted administrators with enrollment, transfers, and withdrawals.
- Generated reports and student data for administrators and counselors.
- Managed attendance records, posting codes and verifying accuracy.
- Composed correspondence including letters, memos, and reports.
- Provided training to staff on attendance protocols.
- Organized and maintained physical and digital filing systems.
Sales Associate
Best Buy
10.2013 - 01.2014
- Delivered customer service by assisting with product selection and inquiries.
- Operated cash registers, processed transactions, and balanced drawers.
- Maintained product knowledge to assist customers effectively.
Front End Supervisor
Sellers Brother
10.2012 - 08.2013
- Supervised front-end operations, ensuring smooth customer service.
- Trained and coached new employees on customer service techniques.
- Managed cash drawers and resolved discrepancies.
- Implemented strategies to improve customer satisfaction.
Education
Coursework in Accounting
Lone Star College
Kingwood, TXSkills
- Customer Service & Communication: Client relationship management, conflict resolution, active listening
- Technical Tools: Salesforce, QuickBooks, MS Office (Word, Excel, PowerPoint), SSP, LAMP fitness phone
- Accounting & Operations: Payroll, Accounts Payable/Receivable, general ledger, invoicing, scheduling
Timeline
Client Support Specialist
Assurant
01.2025 - Current
Client Support Specialist
The Key Management
03.2023 - 12.2024
Administrative Assistant
Johnson Elementary, Aldine ISD
07.2014 - 03.2023
Sales Associate
Best Buy
10.2013 - 01.2014
Front End Supervisor
Sellers Brother
10.2012 - 08.2013
Coursework in Accounting
Lone Star College