KIMBERLEE SUTHERLAND
Spring,TX
Summary
Organized and committed Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering acute attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Eager to advance my expertise and mature the skills I have already acquired.
Overview
24
24
years of professional experience
Work History
Patient Service Representative Team Lead
Houston medical Imaging
Tomball, TX
06.2024 - Current
- Resolved customer complaints promptly and professionally.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Coordinated with other departments within the organization as needed.
- Assigned tasks to team members according to their strengths and abilities.
- Stayed current on community-based resources and services useful to patients.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Provided training on new process implementations or changes to existing processes.
- Assisted in troubleshooting complex problems related to the workflow system .
- Prepared documentation outlining current and proposed workflows .
- Recommended solutions based on best practices for streamlining operations.
Patient Service Representative Team Lead
American Health Imaging
Tomball, TX
01.2022 - 06.2024
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Assigned tasks to team members according to their strengths and abilities.
- Resolved customer complaints promptly and professionally.
- Stayed current on community-based resources and services useful to patients.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Verified demographics and insurance information to register patients in computer system.
- Monitored daily workflow for accuracy and efficiency of staff members.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Patient Scheduling Coordinator
Touchstone Medical Imaging
Tomball, TX
10.2019 - 01.2022
- Responded promptly and professionally to customer service inquiries through phone calls or emails.
- Answered high volume phone calls and scheduled imaging exams for multiple sites in the Houston area.
- Assisted patients with canceling and rescheduling appointments.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Managed appointment cancellations and rescheduling, minimizing gaps in modality schedules.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted in training new staff members on how to use the scheduling system effectively.
Credentialing and Administrative Support
US Imaging, Inc.
Stafford, TX
10.2015 - 10.2019
- Delivered administrative support to office staff, promoting excellence in office operations
- Increased office efficiency by modernizing and unifying document organization systems
- Customizing front desk forms and technologist worksheets not only assisted in reducing the amount of errors, it accelerated the patient care process by standardizing the process in which data was collected
- Updated tracking spreadsheets and personal documentation for doctors and technologist throughout the company
- I assisted with implementing a check and balance system for keeping technologists and radiologists credentials up to date and organizing the credentials according to job specifications
- Acted as a liaison between departments within the organization.
- Designed insightful and attractive new hire and annual safety training presentations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Drafted agendas and recorded minutes for Radiologist meetings conducted on a quarterly basis
Kindergarten and First Grade Teacher
Greengate Academy
Spring, TX
08.2008 - 09.2015
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development
- Instructed children between ages 3 and 5 on mathematical basics
- Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary
- Observed and assessed student performance and charted progress
- Played games with students to increase understanding of subjects
- Set up lesson materials, bulletin board displays and demonstrations
Veterinary Technician
Westbury Animal Hospital
Houston, TX
11.2000 - 06.2002
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Assisted the Veterinarian in performing basic exams and tests
- Positioned animals for diagnostic imaging such as x-rays
- Administered anesthesia for operations and surgeries
- Assisted veterinarian during medical and surgical procedures
Education
Cerification - Pharmacy Technology
Houston Community College
Houston, TX01.2004
High school or equivalent -
Westbury High School
Houston, TX05-2000
Some College (No Degree) - Veterinary Science
Lone Star College System
Houston, TXSkills
- Detailed Meeting Minutes
- Spreadsheet Optimization
- Proficient Administrative Knowledge
- Microsoft Word
- Microsoft Excel
- Data entry
- Scheduling
- Sorting and Categorizing
- Administrative Oversight
- Operational Support
- Customer Service Excellence
Timeline
Patient Service Representative Team Lead
Houston medical Imaging
06.2024 - Current
Patient Service Representative Team Lead
American Health Imaging
01.2022 - 06.2024
Patient Scheduling Coordinator
Touchstone Medical Imaging
10.2019 - 01.2022
Credentialing and Administrative Support
US Imaging, Inc.
10.2015 - 10.2019
Kindergarten and First Grade Teacher
Greengate Academy
08.2008 - 09.2015
Veterinary Technician
Westbury Animal Hospital
11.2000 - 06.2002
Cerification - Pharmacy Technology
Houston Community College
High school or equivalent -
Westbury High School
Some College (No Degree) - Veterinary Science
Lone Star College System
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