Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberley Benitez

Tustin,CA

Summary

Experienced professional with a strong background in underwriting and customer service, offering bilingual English/Spanish communications skills. Skilled in evaluation applications,providing quotes, and collaborating with insurance carriers. Bringing over two decades of experience to effectively manages risk and support business operations

Overview

23
23
years of professional experience

Work History

Merchandising Associate

Kohls Department Store
Irvine, CA
06.2022 - Current
  • Help to maintain the cleanliness of the store
  • Detail the merchandise on the floor
  • Assistance guests with finding specific items
  • Processing freight
  • Helping out at Point of Sale

Customer Service Representative

Norman Spencer Agency
Miamisburg, OH
10.2022 - 02.2026
  • Answered phones
  • handles billing questions
  • processed endorsements
  • processed quotes
  • processed and followed up with audits

Small Business Underwriter

American Team Managers
Anaheim, CA
01.2010 - 10.2022
  • Reviewed Applications and risk locations
  • Provided quotes to agents
  • Work with various carriers, ie DB Insurance, Travelers, Amtrust, Nationwide, PUG, CHUBB, Kemper,National General
  • Bind and process quotes

Assistant Underwriter

American Team Managers
Anaheim, CA
01.2007 - 01.2010
  • Assisted Underwriters with quotes
  • Review underwriting files and collecting any missing documentation
  • Handle Finance Agreements
  • Process checks that come in the mail
  • Sent out New Business & Renewal policies to the agents
  • Processed New & Renewal quotes for E&O carriers
  • Handled cancellations and reinstatements from finance company

Senior Customer Service Representative

American Team Managers
Anaheim, CA
01.2005 - 01.2010
  • In charge of training new customer service employees
  • Processed Broker of Records
  • Processed cancellations
  • Handled endorsements/cancellation requests
  • Handles claims
  • Sent out endorsements
  • sent out notices to agents, ie Notices of Cancellations,Reinstatements, claims info,Non Renewals
  • Helped out with phones at the front desk, handles incoming mail
  • Followed up with mandatory recommendations from inspections

Customer Service Representative

American Team Managers
Anahiem Ca
04.2003 - 01.2010
  • Data Entry
  • Answered phones
  • Handled billing questions
  • Submitted Applications into our management ssystem
  • Handles incoming faxes
  • Mailed out policies and endorsements to the agents
  • Handled out going mail

Education

High School Diploma -

Esperanza High School
Anaheim, CA
06.1998

Skills

  • Underwriting guidelines
  • Relationship building
  • Clerical assistance
  • Policy renewal

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Norman Spencer Agency
10.2022 - 02.2026

Merchandising Associate

Kohls Department Store
06.2022 - Current

Small Business Underwriter

American Team Managers
01.2010 - 10.2022

Assistant Underwriter

American Team Managers
01.2007 - 01.2010

Senior Customer Service Representative

American Team Managers
01.2005 - 01.2010

Customer Service Representative

American Team Managers
04.2003 - 01.2010

High School Diploma -

Esperanza High School