Kimberley Cobb
Henderson,USA
Summary
Background in customer service and administrative support enhances patient interactions and office efficiency. Skilled in scheduling, transaction processing, and maintaining organized environments, with a focus on delivering exceptional service and optimizing front office operations.
Overview
10
10
years of professional experience
Work History
Airport Customer Service Agent
Worldwide Flight Services (Frontier Airlines)
Las Vegas, NV
02.2024 - Current
- Greeted passengers at airport terminal, provided directions, and facilitated seamless travel experiences.
- Processed ticketing transactions and checked baggage while assisting customers with travel information and documentation.
- Utilized problem-solving abilities to address complex customer issues with efficiency and accuracy.
- Coordinated with airline personnel to ensure special needs passengers received timely and appropriate assistance.
- Enforced strict adherence to security measures outlined by federal aviation authorities at all times.
Dental Front Office Receptionist
Modern Dental Care
Las Vegas, NV
10.2023 - Current
- Scheduled and confirmed patient appointments to maximize provider time and enhance patient flow.
- Delivered exceptional customer service by greeting patients, answering phones, and scheduling appointments to maximize provider availability.
- Reviewed insurance policies for coverage details and submitted claims to facilitate timely reimbursements.
- Ensured a professional environment for patients by maintaining a clean and organized reception area.
- Coordinated medical office management tasks, including filing, data entry, and organizing patient files, to maintain efficient office operations.
Dental Front Office Administrator
Perfect Smiles Dental Care
Lenexa, KS
01.2022 - 06.2022
- Welcomed patients, scheduled appointments, answered telephones, directed calls, and took messages to ensure smooth office operations.
- Coordinated doctor and hygienist schedules to optimize patient flow and appointment management.
- Prepared daily treatment records for scheduled patients.
- Processed patient payments in various forms to ensure accurate financial transactions.
- Streamlined daily office tasks, including filing, recording, copying, and posting using Eaglesoft to support efficient office operations.
Dental Front Office Administrator/ Office Manager
Dental Expressions
Lee's Summit, MO
10.2020 - 01.2022
- Coordinated doctor and hygienist schedules to optimize appointment flow.
- Greeted and scheduled patients, managed communications to support seamless office operations.
- Assisted patients in understanding their available treatment options.
- Oversaw inventory levels to ensure sufficient stock for daily office operations.
Warehouse Sortation Associate
Amazon
Chino, CA
03.2019 - 10.2020
- Operated PC and RF based computer systems accurately, facilitating efficient processing of inventory and orders.
- Received and correctly processed both written and verbal instructions, prints, work orders.
- Reported defective materials and equipment to shift supervisor, contributing to adherence to quality standards and minimizing downtime.
Office Manager
Irwin Family Dental
Fort Irwin, CA
01.2017 - 03.2019
- Performed daily managerial office tasks and processed dental claims, using Denticon (Computerized Dental Office Management System Software).
- Coordinated and updated the staff calendar to ensure all appointments and meetings were accurately scheduled.
- Organized and maintained provider's patient treatment schedule, optimizing appointment flow and minimizing delays.
- Managed inventories and ordered materials, supplies.
- Resolved patient issues promptly, contributing to increased overall patient satisfaction.
- Assisted patients in understanding their available treatment options in regard to their insurance coverage.
Patient Treatment Coordinator
Irwin Family Dental
Fort Irwin, CA
03.2016 - 01.2017
- Educated patients on treatment options to facilitate informed decision-making and enhance understanding.
- Welcomed patients upon arrival, scheduled appointments, answered phone inquiries, directed calls, and took messages to ensure smooth communication and a positive experience.
- Processed patient payments via cash, credit cards, and checks, ensuring accurate transactions and record-keeping.
Education
Criminal Justice -
El Paso Community College
El Paso, TX08-2011
Dental Assistant -
American Red Cross Dental Assistant Program
Germany05-2007
Skills
- Ticketing procedures
- Customer service
- Dentrix and Eaglesoft
- Records administration
- Microsoft Office Suite
- Reporting documentation
- Organizational skills
- Time management
- Attention to detail
- Problem solving
- Phone communication
- Interpersonal communication
Timeline
Airport Customer Service Agent
Worldwide Flight Services (Frontier Airlines)
02.2024 - Current
Dental Front Office Receptionist
Modern Dental Care
10.2023 - Current
Dental Front Office Administrator
Perfect Smiles Dental Care
01.2022 - 06.2022
Dental Front Office Administrator/ Office Manager
Dental Expressions
10.2020 - 01.2022
Warehouse Sortation Associate
Amazon
03.2019 - 10.2020
Office Manager
Irwin Family Dental
01.2017 - 03.2019
Patient Treatment Coordinator
Irwin Family Dental
03.2016 - 01.2017
Criminal Justice -
El Paso Community College
Dental Assistant -
American Red Cross Dental Assistant Program