Kimberley Dreger
Alvin,TX
Summary
Detail-oriented Sales/tech support/Customer Service Rep with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Communicates easily with customers of all backgrounds independently and as part of a team.
Overview
27
27
years of professional experience
Work History
Customer Service Collections Representative
Empereon-Constar
04.2023 - Current
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Streamlined collections processes for improved efficiency and faster debt recovery.
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Established rapport with customers through active listening and empathetic communication techniques.
- Responded to customer inquiries and provided detailed account information.
- Implemented effective skip tracing methods to locate hard-to-reach customers for continued collections efforts.
- Fro client: Harley-Davidson Financial Svc
Technical Support Representative
Empereon-Constar
04.2022 - 03.2023
- Diagnosed and troubleshot hardware and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- For client, Frontier.
Telesales Representative
Empereon-Constar
05.2017 - 03.2022
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Overcame objections using friendly, persuasive strategies.
- For client, Charter.
Nurse Clinician
UTMB Galveston
08.1997 - 09.2003
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Managed patients recovering from medical or surgical procedures.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Associate of Applied Science - Nursing
College of The Mainland
Texas City, TX05.1995
Skills
- Windows 10
- Troubleshooting and Assistance
- Responding to Technical Questions
- Friendly and Patient
- LAN and WAN Assessment
- Customer Communication and Empathy
- Resolve Technical Problems
Timeline
Customer Service Collections Representative
Empereon-Constar
04.2023 - Current
Technical Support Representative
Empereon-Constar
04.2022 - 03.2023
Telesales Representative
Empereon-Constar
05.2017 - 03.2022
Nurse Clinician
UTMB Galveston
08.1997 - 09.2003
Associate of Applied Science - Nursing
College of The Mainland
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