Kimberley Elms-Simbarashe
Harare,HA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Turbotime Media Company
Harare, Zimbabwe
05.2019 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Nurse Aide Assistant
St John's Ambulance
Harare, Zimbabwe
04.2024 - 04.2024
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Comforted patients and provided reassurance and encouragement.
- Used mobility devices to transport patients.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Collected and documented vital signs to track current patient conditions.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored and observed patients to accurately records changes in condition and reaction to medications and treatment.
- Reported all incidents, accidents involving clients immediately to supervisor, nurse manager, charge nurse.
Education
English
IELTS
Harare 05-2024
Nurse Aide - Health Aide
St John's Ambulance
Harare04-2024
Some College (No Degree) - Marketing
IMM GRADUATE School
HarareSkills
- Regulatory Compliance
- Workflow Management
- Call Center Operations
- Medical Records Management
- Privacy and confidentiality
- Patient Assessments
- Vital signs monitoring
- Motivational Skills
- Staff Assistance
- First-aid and CPR
- Patient-focused care
- Helping with medication
- Toileting and bathing Assistance
- Compassionate
- Understands medical procedures
- Light Housekeeping
- Collecting vital signs
- Adaptable
- Database Administration
- Meal and Activity Planning
- Family support and assistance
- Quick problem solver
- Valid driver's license
- Calm and level-headed under duress
- First Aid Certification
Languages
English
Advanced
C1
Timeline
Nurse Aide Assistant
St John's Ambulance
04.2024 - 04.2024
Customer Service Manager
Turbotime Media Company
05.2019 - Current
English
IELTS
Nurse Aide - Health Aide
St John's Ambulance
Some College (No Degree) - Marketing
IMM GRADUATE School
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