Kimberley Lee
Kouts,Indiana
Summary
Dynamic Customer Care Coordinator with a proven track record. Leveraging strong organization and patience, I excel in enhancing customer relations and driving satisfaction. Skilled in inbound customer service, I effectively educate clients, ensuring a deep understanding of products and services, leading to improved brand loyalty.
Overview
27
27
years of professional experience
Work History
Food Demonstrator
CDS
07.2023 - 10.2024
- Engaged customers through interactive product demonstrations to enhance brand awareness.
- Educated consumers on product features and benefits, improving customer understanding.
- Set up and maintained demonstration stations, ensuring compliance with safety standards
Customer Care Coordinator
Iris Strategic Marketing Support
07.2012 - 08.2019
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Coordinated communication between departments to enhance customer satisfaction.
- Managed scheduling of service on customer orders, optimizing operational efficiency.
- Maintained detailed records of customer interactions for quality assurance.
- Managed an on-line system allocating 23 million dollars annually with approximately 7000 users under the Ply Gem Window and Ply Gem Siding Group.
Marketing Coordinator
Ply Gem Siding Group
08.2006 - 05.2011
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Coordinated communication between departments to enhance customer satisfaction.
- Managed scheduling of service on customer orders, optimizing operational efficiency.
- Maintained detailed records of customer interactions for quality assurance.
- Managed an on-line system allocating seven million dollars annually with approximately 2500 users across seven different brands.
- Coordinated logistics for multiple large-scale events, ensuring seamless execution and stakeholder satisfaction.
- Traveled to various convention centers to do site visits to determine where we would have annual business meetings and distributor functions.
- Attended events to ensure meetings, functions, award dinners ran efficiently.
- Coordinated schedules and timelines for events.
Dispatch Operations Manager
Palmeterre Bros
04.2004 - 08.2006
- Oversaw daily dispatch operations, ensuring timely delivery of goods to clients.
- Coordinated logistics with drivers and warehouse staff to optimize routes and schedules.
- Developed training materials for new dispatch team members, enhancing onboarding efficiency.
Benefits Manager
Gulf Coast Transport
10.2001 - 03.2004
- Developed and implemented employee benefits programs enhancing overall satisfaction.
- Streamlined benefits administration processes, improving efficiency in enrollment and communication.
- Analyzed health plan options to optimize cost-effectiveness for employees and organization.
- Collaborated with insurance providers to negotiate competitive rates for employee benefits packages.
- Educated new hires about different benefit plans.
- Educated staff on the value of their benefits package through Group and one on one sessions.
Receivables Specialist
LandStar
09.1997 - 04.2001
- Contacted customer with payment resolution on overdue accounts.
- Assisted in managing customer inquiries and resolving billing discrepancies efficiently.
- Reviewed account statements to identify overdue invoices and initiated collection procedures.
- Led efforts to enhance reporting accuracy, resulting in timely financial analysis for management review.
Education
High School Diploma -
Barrington High School
Barrington, IL06.1993
Skills
- Patience and composure
- Inbound customer service
- Strong organization
- Customer relations
Accomplishments
Coordinated all products and supplies including 75 staff member to attend and assist helping build the TV Show, Extreme Makeover of seven homes in seven days in Joplin, MO.
Timeline
Food Demonstrator
CDS
07.2023 - 10.2024
Customer Care Coordinator
Iris Strategic Marketing Support
07.2012 - 08.2019
Marketing Coordinator
Ply Gem Siding Group
08.2006 - 05.2011
Dispatch Operations Manager
Palmeterre Bros
04.2004 - 08.2006
Benefits Manager
Gulf Coast Transport
10.2001 - 03.2004
Receivables Specialist
LandStar
09.1997 - 04.2001
High School Diploma -
Barrington High School