Kimberley O'Connor

Hi-end Northern Italian Cuisine one of the islands premiere restaurants.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Award winning hi-end seafood restaurant

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Extremely busy pub restaurant in college town- UMASS

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Contemporary restaurant specializing in seafood.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.