Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberley Rowe

Orlando,Florida

Summary

Visionary, results driven as a professional housekeeper with over 8 years of experience and i am equipped with these housekeeping skills which can increase a hotel's Housekeeping department score and guest overall satisfaction stay ratings once employed, with also a couple of employee of the month titles to go along with my experience. Friendly nutrition servce with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.

Overview

11
11
years of professional experience

Work History

King Cafe

AdventHealth
08.2022 - Current
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Monitored food temperatures to comply with safety regulations.
  • Trained new cafe workers in sales, customer service and safety.
  • Promoted new products and price changes by creating and updating signage.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.

Nutrition Services Assistant

AdventHealth
08.2020 - 08.2022
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Monitored patient progress, documenting changes in health status and nutritional status.
  • Assessed nutrition needs to determine best intervention and care.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.
  • Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
  • Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Developed and maintained accurate nutrition records and databases.
  • Educated patients and families on nutrition management.
  • Monitored and evaluated patient progress, documenting results.

Housekeeping Attendant

AdventHealth
05.2019 - 08.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

housekeeping

Hilton grand vacation tuscany
06.2016 - 12.2017
  • Respond to customer inquiries or complaints
  • Schedule guest appointments
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
  • Ensuring also all guest rooms are clean professionally and neatly, all request for service by guest is carried out and all checkouts are done neatly and in a timely manner clean and fresh for new arriving guest.

Housekeeper

Mariott Grand Vista
04.2013 - 05.2015
  • Inspect and clean Guest rooms checking for any problems and making sure that the guest rooms are clean and are in order
  • Inspect to ensure efficiency operation of room A/C and room refrigerators are running safe and operating properly to guest expectations and are meeting the hotel conformance to regulations
  • Ensuring certain guest requirements are met and all guest feel appreciated and welcome giving them excellent service, meeting all guest expectations and satisfying all guest at all times
  • Rooms are neatly made up and trash taken out and also going the extra mile to satisfy a guest who may be unhappy
  • Working efficiently to bring up the guest overall experience turning these guest into returning guest.

Education

GED - MathsEnglishBusinessSocial StudiesScience

Evans High School
Orlando, FL
05.2012

Skills

  • Housekeeper
  • Housekeeping senoir/ trainner
  • Order Entry
  • Station Preparation
  • Safe Food Handling
  • Bagging Expertise
  • Ingredient Preparation
  • Product Knowledge
  • Order Fulfillment Procedures
  • Smoothie Making
  • Cash Drawer Reconciliation
  • Customer Service
  • To-Go Order Management
  • Prepare Orders
  • Recipe Adjustments
  • Process Payments
  • Stocking and Replenishing
  • Teamwork and Collaboration
  • Server and Staff Support
  • Food Packaging and Labeling

Languages

English
Full Professional

Timeline

King Cafe

AdventHealth
08.2022 - Current

Nutrition Services Assistant

AdventHealth
08.2020 - 08.2022

Housekeeping Attendant

AdventHealth
05.2019 - 08.2021

housekeeping

Hilton grand vacation tuscany
06.2016 - 12.2017

Housekeeper

Mariott Grand Vista
04.2013 - 05.2015

GED - MathsEnglishBusinessSocial StudiesScience

Evans High School

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Kimberley Rowe