Susana Nunez
Canutillo
Summary
Proven Manager on Duty and Executive Housekeeper with a track record of enhancing guest satisfaction and streamlining operations at La Quinta. Skilled in developing strong communication and leadership abilities, ensuring efficient team performance and high-quality customer service. Achieved significant improvements in efficiency and guest experience through innovative management and training strategies.
Overview
2024
2024
years of professional experience
Work History
Uber Driver
Uber
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Executive House Keeping Manager
La Quinta
03.2021 - 01.2024
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
Manager on Duty
Motel 6 Hotel
01.2010 - 12.2020
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
Canutillo Highschool
Bosque RdSkills
Housekeeper
Laundry
Manager on Duty
Executive Housekeeper
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive House Keeping Manager
La Quinta
03.2021 - 01.2024
Manager on Duty
Motel 6 Hotel
01.2010 - 12.2020
Uber Driver
Uber
Canutillo Highschool
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