Open To Work
Kimberley Scott
Kansas City
Summary
Resourceful Member Experience Specialist known for productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to enhance membership satisfaction and retention. Excel in communication, empathy, and problem-solving skills, ensuring positive interactions and outcomes with members.
Overview
9
9
years of professional experience
1989
1989
years of post-secondary education
Work History
Member Experience Representative
Mainstreet Credit Union
Kansas City
03.2024 - 11.2024
- Assisted members with account inquiries and transaction processes.
- Educated members on credit union products and services.
- Resolved member concerns through effective communication and problem-solving.
- Maintained accurate member records in the customer management system.
- Supported promotional events to increase member engagement and participation.
Customer Service Representative
L Brands Inc. Bath And Body Works
Douglasville
08.2021 - 09.2023
- Assisted customers with product inquiries and service needs.
- Resolved customer complaints effectively and professionally.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on promotions and loyalty programs.
- Engaged with customers to enhance their shopping experience.
Business Office Associate
CarMax
Lithia Springs
11.2016 - 12.2018
- Processed customer transactions accurately and efficiently at a leading automotive retailer.
- Maintained organized records of vehicle inventory and sales documentation.
- Assisted customers with inquiries and provided information on vehicle features.
- Organized paper filing system to maintain accurate records.
- Directed clients and guests to correct departments, rooms, and staff members.
Human Resources Recruiter
Six Flags Over GA
Austell
09.2015 - 10.2016
- Collaborated with department heads to identify staffing needs and develop job descriptions.
- Conducted interviews and assessments to evaluate candidate qualifications and fit.
- Managed applicant tracking system to streamline recruitment processes and maintain records.
- Coordinated onboarding sessions for new hires, ensuring a smooth transition into roles.
- Engaged in job fairs and community events to promote employment opportunities at the park.
Education
Turner High School
Kansas City, KSSkills
- Transaction processing
- Customer education
- Promotional support
- Conflict resolution
- Exceptional communication
- Detail orientation
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$18/hr - $25/hrTimeline
Member Experience Representative
Mainstreet Credit Union
03.2024 - 11.2024
Customer Service Representative
L Brands Inc. Bath And Body Works
08.2021 - 09.2023
Business Office Associate
CarMax
11.2016 - 12.2018
Human Resources Recruiter
Six Flags Over GA
09.2015 - 10.2016
Turner High School