James Wasley
Holly Springs,NC
Summary
Professional with background in enhancing member experiences through strong interpersonal skills and effective problem-solving. Known for fostering team collaboration and delivering impactful results in dynamic environments. Adept at adapting to changing needs while maintaining focus on member satisfaction, communication, and efficiency. Equipped with skills in customer service, conflict resolution, and process improvement.
Overview
7
7
years of professional experience
Work History
Member Experience Representative
Civic Federal Credit Union
06.2025 - Current
- Process a variety of financial transactions, including deposits, withdrawals, loan payments, and cash advances.
- Open and close various accounts, perform file maintenance, and assist members with account-related issues.
- Inform members about the credit union’s products and services.
- Listen to member concerns, answer questions, and resolve problems or complaints professionally.
- Adhere to safety and security rules and regulations and ensure member confidentiality.
Front Desk Attendant
Planet Fitness
05.2024 - 07.2025
- Greeted members upon arrival and check them in.
- Assisted with any questions or concerns members may have.
- Maintained an inviting and welcoming atmosphere for the members.
- Corresponded with the team to adhere to quality standards and regulations.
- Ensured that the gym area is clean and organized.
- Provided information about membership options and promote a positive experience for all customers.
- Resolved guest complaints to maintain satisfaction with property services.
Delivery Driver
Papa John's Pizza
04.2020 - 08.2023
- Delivered pizzas to customers promptly and safely, ensuring their orders are accurate, 100% of the time.
- Coordinated suitable routes to meet schedule demands.
- Provided exceptional customer service upon each interaction, fostering positive relationships with clients.
- Supported kitchen staff by helping prepare pizzas and related food items.
- Used time between deliveries well, helping to keep the store clean, organized and customer ready.
Produce Clerk
Harris Teeter
01.2019 - 02.2020
- Maintained cleanliness and organization of the Produce department.
- Set up attractive promotional displays for special events or sales.
- Conducted regular inventory checks on produce items.
- Stocked fresh fruits and vegetables on display shelves.
- Assisted customers with product selection and inquiries.
Education
Bachelor of Science (B.S.) - Applied Education, Parks and Recreation Management
North Carolina State University
Raleigh05.2025
Associate in arts (A.A.) -
Wake Technical Community College
Raleigh, NC12.2022
Skills
- Strong Work Ethic
- Collaborative Attitude
- Initiative-taking
- Customer service
- Exceptional communication
- Document processing
- Issue resolution
- Account reconciliation
- Member account management
- Account management
- Teamwork and collaboration
- Problem-solving skills
Timeline
Member Experience Representative
Civic Federal Credit Union
06.2025 - Current
Front Desk Attendant
Planet Fitness
05.2024 - 07.2025
Delivery Driver
Papa John's Pizza
04.2020 - 08.2023
Produce Clerk
Harris Teeter
01.2019 - 02.2020
Bachelor of Science (B.S.) - Applied Education, Parks and Recreation Management
North Carolina State University
Associate in arts (A.A.) -
Wake Technical Community College