Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Garcia

Houston,TX

Summary

I am an enthusiast Service Representative with a background in Hairdressing.I am a Detail-oriented professional with excellent communication and creative thinking skills who can be relied on. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Member Experience Representative

Kelsey Seybold
04.2023 - 06.2023
  • Made outbound calls to New KCA Members to Welcome them to plan and ensure they have received all the materials with their member information.
  • Met goals to schedule New KCA Members in for Physicals and set their PCPs
  • Make disnerollment calls with focus on Member retention

Administrative Assistant

Kelsey Seybold
02.2021 - 08.2022
  • Schedule and Confirm Appointments for Department Nurse Practitioners and Dietitians.
  • Coordinated N/P and Dietitian's schedules and individual time blocks while making appointments while considering patient's urgency and locations for home visits.
  • Make outbound disenrollment calls with Focus on Member Retention
  • Schedule drives for Virtual Visits and plan routes
  • Drive to patient's homes for virtual visits and give patient's instructions on how to use Tablet for Zoom meetings during Peak Covid 19 times.
  • Charge entries, some coding and batch entry onEpic
  • Complete tasks in Epic to keep Members caught up with health tasks given by NPs or Dietitians.
  • Make clinical education copies for patient's home visits

Stylist

Drybar Holdings
02.2018 - 05.2020
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept flow throughout Salon by time management and lending a hand to other Stylists when needed.

Education

JAN '17 Certification In Cosmetology -

Paul Mitchell The School
Houston, TX

High School Diploma -

Windfern High School
Houston, Texas

Skills

  • EPIC
  • Microsoft Office
  • Multitasking and Time Management Appointment scheduling Database and Client Management Systems
  • Strong Organizational Skills Data Entry Documentation
  • 10-Key Proficiency
  • Charge entry
  • Teams/ jabber technology
  • Remote Conferencing

Timeline

Member Experience Representative

Kelsey Seybold
04.2023 - 06.2023

Administrative Assistant

Kelsey Seybold
02.2021 - 08.2022

Stylist

Drybar Holdings
02.2018 - 05.2020

JAN '17 Certification In Cosmetology -

Paul Mitchell The School

High School Diploma -

Windfern High School

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Jessica Garcia