Kimberley Stevens
Union,NH
Summary
Dedicated team leader with strong communication and organizational skills in the behavioral health sector. Expertise in staff performance management and process improvement, focused on delivering exceptional customer service and fostering team collaboration.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Behavioral Health Billing Team Leader
Community Partners NH
Dover, NH
04.2023 - Current
- Assisted the Director of Revenue Cycle Management to ensure smooth processes each day for continued cash flow
- Supervised staff performance and provided constructive feedback for improvement.
- Ensured compliance with organizational policies and community standards during operations.
- Facilitated communication between team members and upper management on project needs.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Developmental Service Biller
Community Partners NH
Dover
01.2021 - 04.2022
- Processed billing information for various community services and programs.
- Reviewed claims for accuracy and compliance with organizational standards.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Maintained patient records and ensured confidentiality of sensitive information.
- Utilized billing software to track payments and outstanding invoices.
- Generated monthly reports to summarize billing activities and trends.
- Collaborated with other departments such as the clinical staff to obtain necessary documentation for processing claims accurately.
- Verified insurance eligibility for patients by calling appropriate parties.
- Maintained confidentiality on all patient record data.
Certified Pharmacy Technician
Rite-Aid Pharmacy
Rochdale, NH
10.2016 - 10.2021
- Prepared and dispensed medications accurately for patient prescriptions.
- Verified prescription accuracy before final dispensing to patients.
- Assisted pharmacists in providing medication counseling to customers.
- Educated patients on proper medication usage and potential side effects.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Utilized pharmacy software to process prescription orders efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Managed inventory levels, ensuring availability of essential pharmaceutical supplies.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Verified accuracy of patient information on prescription orders.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Maintained cleanliness and organization in the pharmacy workspace.
Education
Certificate Of Completion - Behavioral Health Coding Course
AAPC
04.2025 - 09.2025
Certificate of Completion - Just Mettee Institute Supervisory Skills
Great Bay Community College
Newington, NH 09.2024 - 11.2024
Certificate of Completion - Judy Mettee Institute - Professional Development
Great Bay Community College
Newington, NH 08.2022 - 11.2022
Spaulding High School
Rochester, NHSkills
- Process optimization
- Performance enhancement
- Staff supervision
- Training
- Work planning
- Deadline management
- Team collaboration
- Customer service
Timeline
Certificate Of Completion - Behavioral Health Coding Course
AAPC
04.2025 - 09.2025
Certificate of Completion - Just Mettee Institute Supervisory Skills
Great Bay Community College
09.2024 - 11.2024
Behavioral Health Billing Team Leader
Community Partners NH
04.2023 - Current
Certificate of Completion - Judy Mettee Institute - Professional Development
Great Bay Community College
08.2022 - 11.2022
Developmental Service Biller
Community Partners NH
01.2021 - 04.2022
Certified Pharmacy Technician
Rite-Aid Pharmacy
10.2016 - 10.2021
Spaulding High School