Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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KIMBERLEY S. THOMAS

DUBLIN

Summary

Highly motivated and results-driven sales professional. Outstanding time management and organization skills. Provide exceptional direction and guidance in selling and maintaining clients while building strong working relationships with multiple people, teams, and companies across many different areas. Skillfully represent sales initiatives and company objectives to key clients. Evaluate data and statistics to present customers with action by utilizing strong analytical and decision-making skills. Capable of making high-level independent decisions.

Overview

25
25
years of professional experience

Work History

Contract Extension Subscription Annuity Representative

IBM
01.2021 - Current
  • Maintain and grow customer loyalty through annuity retention, year to year growth in revenue and profit, deliver on time renewals in a variety of software licensing models, identify expansion opportunities
  • Identify upgrades, reinstatement opportunities, validating renewal inventories, managing the pipeline by consistently and accurately forecasting, and collaborating with Field Sales and Business Partners to identify obstacles prohibiting on-time renewals
  • Manage pipeline by consistently and accurately forecasting monthly/quarterly numbers using renewal management tool and other CRM systems in connection with salesforce
  • Collaborate with field sales, business partners, and distributors to identify obstacles prohibiting on-time renewals early in the sales process and working for expansion of the business to help the quarterly number exceed plan
  • Assist business partners in positioning the value of cross-brand software releases and support capabilities to end users
  • Consistently achieve renewal rates to meet revenue targets
  • Engage with customer to build expansion and check in on current account health with client
  • Consistent success in achieving renewal targeted rates
  • Work with customers reviewing usage and products to see where we can maximize customer needs effectively and if changes are warranted
  • Build solid relationships with assigned accounts, executives, distributors, and resellers daily
  • Have quarterly account checks with customer base to make sure customer's SaaS is where they need it to be and if any adjustments need to be made

Realtor

RED 1 REALTY
01.2018 - Current
  • A high-quality Realtor who collaborates with both clients and other agents to negotiate sales terms and prices for Buying and Selling of Real Estate
  • Develop marketing plans for clients designed to attract and address the needs of buyers
  • Gather client information concerning their desired features in a home, financial ability, home types and areas of interest
  • Identify properties for sale through the multiple listing service and present them to clients
  • Pre-screen and qualify all potential buyers before allowing them onto a client's property
  • Assist clients as they explore their financial options
  • Create legal documents for purchase offers
  • Educate clients on the buying and selling of real estate
  • Present all offers to clients always following ethics
  • Preside over negotiations and advise clients on suitable courses of action
  • Work in CRM with Lead Generation

Executive Assistant to CIO and Director of Facilities

MEMORIAL HOSPITAL
01.2018 - 01.2019
  • Managed administrative office and smooth operational flow and customer-focused philosophy; including completion of necessary documents, correspondence, reports, meeting minutes, and other records generated from administrative activity
  • Performs high-level administrative duties such as composing correspondence, preparing forms, tables, records, etc
  • Acts as a liaison between department directors, peers, Medical Staff, Board of Trustees, affiliated organizations, patients, families and the public
  • Organizes and coordinates leadership meetings
  • Acts as liaison with a variety of internal and external contacts in order to obtain and/or relay information, arrange meetings, etc
  • Often dealing with community executives, medical staff, board members, or influential outsiders
  • Establishes and maintains good rapport and cooperative working relationship with all personnel, department managers, and medical staff
  • Helped to manage facilities owned by Memorial in coordination with Director of Facilities
  • Managed logistics and develop content for weekly/monthly/annual meetings as an active member of the C-Suite Executive Business Support Leadership team, as well as serve as the department ambassador
  • Was responsible for monthly Board of Director's reports for CIO and Facilities
  • Managed vendor contracts for franchisees, invoices, capital expenses, and working with construction vendors
  • Managed contract renewals and bids for all facilities vendors for support of all facilities owned by Memorial Health
  • Supervised administrative staff in IT Department
  • Facilitated buildings support, exterior and interiors
  • Managed receptionist on executive floor

Executive Assistant to CFO

THE WENDY'S COMPANY
01.2017 - 01.2018
  • Served as the primary point of contact for internal and external constituencies on all matters pertaining to the Chief Financial Officer
  • Provided comprehensive administrative support of a highly confidential nature
  • Exercised initiative and judgment, utilized technical and organizational skills
  • Managed day-to-day operations of the office keeping workflow and appointments running smoothly
  • Serves as liaison communicating CFO and Senior Leadership Team instructions and coordinates actions with various individuals and departments
  • Handles strict confidentiality of corporate information
  • Managed complex and dynamic calendar on behalf of the executive by identifying conflicts and applying adequate time management techniques for efficient workflow as well as extensive Domestic and International travel
  • Acted as the executive's representative, both internally and externally
  • Proactively anticipate the needs of the executive and their leadership team
  • Independently initiate correspondence and actions by composing complex, detailed and sensitive materials including but not limited to creation of presentations and reports, company-wide communications and meeting agendas in collaboration with other departments
  • Managed logistics and develop content for weekly/monthly/annual meetings as an active member of the C-Suite Executive Business Support Leadership team, as well as serve as the department ambassador
  • Wrote executive reports, maintained databases, and prepared in-depth presentations
  • Expedited effective communications as the first point of contact for the executive in dealing with all levels of the organization; including but not limited to Board members, CEO's office, franchisees, suppliers, and other associates
  • Administered department budget working closely with Finance partners
  • Recommend budget modifications to the executive as needed
  • Lead for quarterly Board of Director's presentations and meeting logistics, worked with the Dave Thomas Foundation on events to bring awareness to children needing adopted

Program Manager

IBM
01.2000 - 01.2016
  • Managed process and audit controls for Americas OEM/ASL Operations, IBM Legal
  • Support, Sales teams, Legal, Pricing, Finance, Customer Fulfillment, Support, worked with government accounts
  • Responsible for contract documents, executed in accordance with each acquisition closed, taking from sold company to IBM paper
  • Prepared and processed Ad Hoc reports of data inputted and captured for each client from acquisition
  • Scanned original contract and all documents to cloud based program for company access of authorized personnel

Quoting Representative/Contract Administrator

IBM
01.2000 - 01.2016
  • Provided renewal quotes on customer and channel partner maintenance contracts for assigned territory
  • Pulled contracts for entitlement verification
  • Performed extensive research to generate information on quotes, reports, and sales representative pipeline
  • Built solid relationships with resellers, accounts, and executive leadership
  • Generated quotes from Excel-based tool through Sales Quote Order system (SQO), consistently meeting 90 days out at 100%, managed contracts for clients, Researched the gathering of all contract details and exhibits from customers' files, ensuring accurate and timely quoted deadlines were met
  • High attention to detail for 100% accuracy due to legal nature of content
  • Prepared and processed documentation, Statement of Works (SOW's), establishing contract requirements between customer, legal, and sales
  • Worked with Supply Chain Managers internally and externally for assigned territory with program administration, worked on government accounts

Education

Real Estate - Business Management, Business Writing

Columbus State Community College
Columbus, OH

Skills

  • Procurement Specialist
  • Contract Negotiator
  • Presentation / Report Preparation
  • Sales Negotiator
  • Effective Pipeline Management
  • Contract Administration / Management
  • Proficient in Microsoft Office 365 Professional
  • Program Management
  • Supply Chain Management
  • Windows 10 and Mac OS Proficient

Professional Development

  • Management Training; AT&T
  • Wilson Learning
  • Interpersonal Managing Skills-AT&T

Timeline

Contract Extension Subscription Annuity Representative

IBM
01.2021 - Current

Realtor

RED 1 REALTY
01.2018 - Current

Executive Assistant to CIO and Director of Facilities

MEMORIAL HOSPITAL
01.2018 - 01.2019

Executive Assistant to CFO

THE WENDY'S COMPANY
01.2017 - 01.2018

Program Manager

IBM
01.2000 - 01.2016

Quoting Representative/Contract Administrator

IBM
01.2000 - 01.2016

Real Estate - Business Management, Business Writing

Columbus State Community College

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KIMBERLEY S. THOMAS