Kimberlie Cage
Gonzales,LA
Summary
Strategic retail manager skilled in aligning store operations with corporate objectives to drive revenue growth. Expertise in mentoring staff and improving customer service standards, leading to enhanced team performance and satisfaction. Experienced in managing inventory and executing promotional events to boost store visibility and profitability.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Baton Rouge, LA
04.2024 - Current
- Executed daily store operations, overseeing opening and closing procedures and cash handling for accurate financial management.
- Managed inventory processes, including ordering and stock replenishment, to ensure optimal product availability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Addressed and resolved customer complaints to improve satisfaction.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Established customer service standards and monitored staff compliance.
- Developed weekly work schedules for staff to ensure adequate coverage and operational efficiency.
- Collaborated with regional managers to align store goals with corporate objectives.
- Recruited and trained new employees to enhance team performance.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Implemented company policies to maintain a safe and welcoming store environment.
- Ensured compliance with safety regulations and company policies.
- Coordinated promotional events to engage customers and boost store visibility.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with staff to identify and reduce business risks.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Maintained accurate records of employee performance reviews.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Store Manager
Levi Strauss & Company
Gonzales, LA
07.2007 - 04.2024
- Leads a sales focused team to deliver maximum results on Key Performance Indicators (KPIs)
- Managed large volume retail store, with a staff of thirty-one
- Drove profitable sales through decisions made on inventory, presentation, placement, and signage
- Ensured excellent customer service while following standard practices to enhance sales and reduce shrinkage.
- Executed sale and promotional events on time and effectively to maximize sales and gross margin
- Attracts, recruits, and hires diverse, high-caliber talent
- Hired, trained, and coordinated a well-balanced sales team
- Train new store managers on company policies and procedures
- Facilitated development of team through targeted training, coaching, and constructive feedback
- Allocated payroll resources efficiently to meet staffing needs
- Ensures business directives, procedures, and projects are clearly understood through clear communication as well as consistent and frequent reiteration of goals and expectations.
- Provided expertise and support during new store openings across Southeast region to ensure successful launches
- Ensured all Asset Protection Controls were followed within store
Store Manager
Charlotte-Russe, Inc
Baton Rouge, LA
06.2004 - 07.2007
- Led operations of a high-volume retail store and managed fifty-four staff.
- Led daily operations to ensure smooth store functionality.
- Trained and developed staff to enhance customer service skills.
- Managed inventory levels and ordered supplies as needed.
Store Manager
Lady Foot Locker
Baton Rouge, LA
03.1997 - 06.2004
- Managed two Assistant Store Managers, ensuring efficient operation of store team.
- Hired, trained, supervised, and developed all team members
- Managed payroll and controllable expenses to optimize store profitability
- Analyzed expenses to align with store Profit and Loss (P&L) goals
- Utilized sales and performance reports to drive volume classes
- Coordinated implementation of new visual merchandising initiatives to enhance customer engagement
- Directed the daily operations of low volume specialty store
Telemarketer/Receptionist
Southern Siding Window Company
Baton Rouge, LA
01.1993 - 03.1997
- Cold called prospective customers to articulate benefits of services and products, enhancing customer awareness
- Recorded and managed sales lead and consumer data, contributing to streamlined follow-up and targeted marketing efforts
- Directed incoming calls and correspondence to appropriate personnel, ensuring timely responses and improved customer satisfaction
- Coordinated and organized appointments for clients or team members to ensure efficient time management.
- Performed general clerical duties including some accounting, inventory maintenance, and filing.
Motor Transportation Operator/Dispatcher
United States Army Reserve
Natchez, MS
01.1991 - 01.1996
- Monitored and ensured proper loading and unloading of cargo on vehicles and trailers to maintain operational readiness
- Coordinated and participated in convoys, enhancing mission execution and safety
- Operated all vehicles and equipment over varied terrain and roadways to support combat operations
- Prepared vehicles for movement/shipment by air, rail, and/or vessel
- Validated accuracy of vehicle logbooks to ensure compliance with transportation regulations
- Received and filled requests from authorized personnel for motor transport
- Corrected and/or reported all vehicle deficiencies
- Employed land navigation techniques
- Knowledge of radio operation and mounted weapons
- Honorable Discharge
Education
High School Diploma -
Wilkinson County High School
Woodville05-1992
Skills
- Retail management systems
- Inventory management
- Financial management
- Employee recruitment
- Talent recruitment
- Performance evaluation
- Performance oversight
- Training mentorship
- Talent development
- Project management
- Client interaction expertise
- Customer relationship management
- Verbal communication
- Microsoft Teams Proficiency
- Microsoft Word proficiency
- Data analysis
- Problem solving
- Conflict resolution
- Team-oriented collaborator
- HR management
Accomplishments
- Visual Merchandising Ambassador - Levi's Southeast District
- Diversity, Equity, & Inclusion Panel Member
- Kronos Super User
- Honorable Discharge
References
- Horace Hicks, Area Manager, Getir, (901) 903-7028
- Rachel Washington, Store Manager Trainer, Footlocker, (713) 409-0400
- William Harris, Store Manager, Lucchese Bootmaker, (228) 437-2595
Certification
- Certified Food Protection Manager
Timeline
Store Manager
Starbucks
04.2024 - Current
Store Manager
Levi Strauss & Company
07.2007 - 04.2024
Store Manager
Charlotte-Russe, Inc
06.2004 - 07.2007
Store Manager
Lady Foot Locker
03.1997 - 06.2004
Telemarketer/Receptionist
Southern Siding Window Company
01.1993 - 03.1997
Motor Transportation Operator/Dispatcher
United States Army Reserve
01.1991 - 01.1996
High School Diploma -
Wilkinson County High School