JILL CORBETT
Loves Park,IL
Summary
Results-driven operations and leadership professional with more than 25 years of experience managing large teams, complex operations, logistics, customer service, project coordination, and organizational performance. Former United States Postal Service Customer Service Supervisor with extensive experience in retail management, federal operations, military leadership, and project management. Recognized for developing high-performing teams, improving operational efficiency, resolving employee relations issues, and delivering exceptional customer service while maintaining compliance with organizational policies and safety standards. Core strengths include: Operations Management, Leadership & Employee Development, Labor Relations, Project Management, Logistics, Customer Service, Budget Accountability, Performance Management, OSHA & Workplace Safety, Continuous Improvement, Conflict Resolution, Strategic Planning
Overview
27
27
years of professional experience
1
1
Certification
Work History
Coach / Store Lead
Walmart
Rockford, IL
12.2022 - Current
- Lead day-to-day operations of multiple departments within a high-volume retail environment while supervising salaried and hourly associates.
- Responsibilities include:
- Lead large teams to achieve operational, financial, and customer service goals.
- Coach, mentor, and develop assistant managers and hourly associates.
- Conduct performance evaluations and corrective actions.
- Manage staffing, scheduling, payroll, and labor budgets.
- Ensure compliance with company policies and safety regulations.
- Resolve customer concerns while maintaining exceptional service standards.
- Analyze business metrics to improve productivity and profitability.
- Coordinate inventory management and merchandising strategies.
- Support recruiting, hiring, onboarding, and leadership development.
- Hours per week: 50+
- Salary: $78,300
- Supervisor: Stephanie Nelson
- May Contact: Yes
- Key Accomplishments
- Successfully managed multiple high-volume business areas simultaneously.
- Improved associate engagement through coaching and leadership development.
- Maintained operational excellence while balancing labor and financial goals.
Project Coordinator
Pella Windows & Doors
Rockford, IL
09.2020 - 12.2022
- Managed residential construction projects from contract through installation.
- Responsibilities included:
- Coordinated project timelines.
- Scheduled installation crews.
- Communicated with contractors and homeowners.
- Managed budgets and project documentation.
- Resolved customer concerns.
- Ensured quality standards and deadlines were met.
- Collaborated with multiple departments to ensure successful project completion.
- Hours per week: 40
- Accomplishments- Coordinator of the year
- Successfully managed numerous simultaneous residential construction projects.
- Maintained high customer satisfaction while meeting installation deadlines.
Customer Service Supervisor (EAS)
United States Postal Service
Rockford, IL
03.2017 - 07.2020
- Progressed from City Carrier to acting supervisor (204B) and Customer Service Supervisor responsible for supervising postal operations and employees.
- Responsibilities included:
- Supervised city carriers and clerks.
- Managed employee schedules and leave.
- Conducted daily safety talks.
- Investigated customer complaints.
- Performed route inspections.
- Conducted employee observations and evaluations.
- Managed overtime usage.
- Ensured timely mail processing and delivery.
- Hours per week: 40-60
- Improved operational efficiency through effective workforce planning.
- Developed positive employee relationships while maintaining accountability.
- Successfully balanced customer service expectations with operational performance.
General Labor
Silgan Containers
Rochelle, IL
06.2015 - 03.2017
- Operated manufacturing equipment.
- Maintained quality control standards.
- Performed inspections.
- Assisted production operations.
- Followed OSHA safety procedures.
- Worked efficiently in a fast-paced manufacturing environment.
- Hours per week: 40+
Co-Manager
Walmart
Rockford, IL
08.1999 - 06.2015
- Progressively promoted through multiple leadership positions over a 16-year career.
- Responsibilities included:
- Managed store operations.
- Supervised large teams.
- Conducted hiring and training.
- Managed payroll and scheduling.
- Investigated theft and fraud.
- Oversaw inventory control.
- Directed merchandising initiatives.
- Managed financial accountability.
- Led compliance and safety programs.
- Conducted internal investigations.
- Reduced shrink through proactive asset protection strategies.
- Developed future leaders through mentoring and coaching.
- Hours per week: 50+
- Assistant Manager
- Asset Protection Manager
- Support Manager
- Accomplishments
- Earned multiple promotions based on leadership performance.
- Successfully led high-volume operations.
- Improved operational metrics and customer satisfaction.
- Reduced inventory losses through effective asset protection initiatives.
Military Police
United States Army
Seoul, South Korea
01.2003 - 01.2005
- Enforced military laws and regulations.
- Conducted security patrols.
- Protected personnel and government property.
- Responded to emergencies.
- Conducted investigations.
- Controlled access to secure facilities.
- Worked closely with military leadership during security operations.
- Duties
Education
High School Diploma -
Auburn High School
RockfordNo Degree - Human Resources Training
Rock Valley College
Rockford, ILSkills
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Scheduling Systems
- Retail Management Systems
- USPS Operational Systems
- Inventory Management
- Project Management Software
- Data Analysis
Certification
CPR certification
AWARDS & RECOGNITION
Add Walmart awards, USPS recognition, military awards, leadership awards, etc.
Timeline
Coach / Store Lead
Walmart
12.2022 - Current
Project Coordinator
Pella Windows & Doors
09.2020 - 12.2022
Customer Service Supervisor (EAS)
United States Postal Service
03.2017 - 07.2020
General Labor
Silgan Containers
06.2015 - 03.2017
Military Police
United States Army
01.2003 - 01.2005
Co-Manager
Walmart
08.1999 - 06.2015
High School Diploma -
Auburn High School
No Degree - Human Resources Training
Rock Valley College